Virtual Agent News | SmartAction

January 17 2023

SmartAction Appoints Kyle Johnson as New CEO

FORT WORTH, Texas, January, 17, 2023 — SmartAction, a leading provider of intelligent virtual agent (IVA) solutions, today announced that Kyle Johnson has been appointed Chief Executive Officer effective November 2022. Johnson, an energetic entrepreneur was selected after an extensive search and rigorous selection process by the Board. “Kyle is the best person to lead […]

January 17 2023

SmartAction Presented Solutions at “Frost West” in Tucson, AZ

FORT WORTH, Texas, January, 17, 2023 — In October 2022, SmartAction attended Customer Contact West conference by Frost and Sullivan. The event provides attendees with the opportunity to learn about the latest trends and technologies in the contact center industry, as well as network with other professionals and vendors. SmartAction stood out at the conference […]

March 15 2022

SMARTACTION PARTNERS WITH OTTOMATION TO LAUNCH ‘OTTO’ THE VIRTUAL SERVICE ADVISOR FOR AUTOMOTIVE DEALERSHIPS

FORT WORTH, Texas, March 1, 2022 — SmartAction, a leading provider of AI-powered virtual agents for customer service, announces the launch of Otto, its service scheduling solution for auto dealerships. Otto is a virtual service advisor that helps customers schedule automotive service appointments such as oil changes, scheduled maintenance, and other repairs at any time of day. The AI-powered […]

September 14 2020

The Current Landscape of AI-Powered CX

Welcome to another episode of Customer Driven with Chad McDaniel. On this episode, Chad sits down with Brian Morin, Chief Marketing Officer at SmartAction, an industry leader in developing and deploying purpose-built, AI-powered virtual agents for customer service. In this episode, Chad and Brian discuss the impact of the COVID-19 pandemic on self-service trends, as […]

September 14 2020

SmartAction Executive Interview

Please provide a brief overview of SmartAction’s conversational AI. At a 50,000 ft level, the best way to think of us is having all skills to mimic live agent behavior minus complex critical thinking skills or judgement that you can only get from a human. This means having the ability to engage conversations in natural […]

August 18 2020

SmartAction Announces Gary Davis as Chief Executive Officer

SmartAction announces the promotion of Gary Davis from President to Chief Executive Officer to accelerate its vision to make life less hard™ for contact center leaders with conversational AI that’s painless to deploy and frictionless to self-serve. Los Angeles, CA – August 18, 2020 – SmartAction®, a leading provider of AI-powered virtual agents for contact […]

April 9 2020

SmartAction Teams Up with NFL QB Jameis Winston and Dr. Scott Kelley for Coronavirus Self-Assessment

SmartAction lends it recently-released Rapid Response Virtual Agent to the toll-free coronavirus hotline launched by NFL QB Jameis Winston and Dr. Scott Kelley to help families get rapid responses to common questions, triage callers, and provide guidance for medical treatment and/or a coronavirus test. Los Angeles, CA – April 9, 2020 – SmartAction®, a leading […]

April 1 2020

SmartAction Responds to Pandemic with a No-Fee Rapid Response AI Solution to Rescue Contact Centers from COVID-19 Hold Times

SmartAction is responding to the current crisis with a Rapid Response Virtual Agent that intercepts callers with a seamless channel switching experience to answer commonly asked questions and even screen callers to create an escalation path (e.g. COVID-19 triage questions for healthcare providers). Los Angeles, CA – April 01, 2020 – SmartAction®, a leading provider […]

February 11 2020

SmartAction Sees Record Growth Against Backdrop of Achieving Profitability

Leading provider of AI-powered Virtual Agents for omnichannel self-service posts its largest growth in sales bookings for the year. Los Angeles, CA – February 11, 2020 – SmartAction®, a leading provider of AI-powered Virtual Agents for contact centers, today announced that it closed 2019 with record growth driven by an 80 percent increase in sales […]

November 19 2019

Purchasing Power’s AI-Powered Virtual Agent Wins Top Honor for Excellence in Self-Service

Frost & Sullivan awards Purchasing Power® for their AI-Powered Virtual Agent created in partnership with SmartAction® to enable conversational self-service for their customers. El Segundo, CA – November 19, 2019 – SmartAction, the top-rated virtual agent solution for contact centers, is pleased to announce its implementation with Purchasing Power was awarded the top honor in […]

May 17 2019

SmartAction chosen as a 2019 Red Herring Top 100 North America Winner

May 17, 2019, Pasadena, U.S. – SmartAction today announced that it had been chosen as a winner of Red Herring Top 100 North America 2019, which recognizes the continent’s most exciting and innovative private technology companies. SmartAction provides AI-powered virtual agents for call centers to automate conversations traditionally handled by live agents over voice, chat, and text. […]

March 15 2019

SmartAction to Showcase Top-Rated AI-powered Virtual Agent Solution at Enterprise Connect 2019

SmartAction’s cloud-based virtual agents automate conversations that live agents traditionally handled over voice, chat, and text El Segundo, CA – March 12, 2019 – SmartAction, the #1 AI-powered virtual agent solution for contact centers, will demonstrate its omnichannel cloud-based self-service solution at Enterprise Connect this March. Enterprise Connect will be held from March 18 to […]

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