SmartAction Presented Solutions at “Frost West” in Tucson, AZ
FORT WORTH, Texas, January, 17, 2023 —
In October 2022, SmartAction attended Customer Contact West conference by Frost and Sullivan. The event provides attendees with the opportunity to learn about the latest trends and technologies in the contact center industry, as well as network with other professionals and vendors. SmartAction stood out at the conference as leaders in Conversational AI by presenting innovative solutions for contact centers.
“Frost West” as it’s commonly referred to, gave SmartAction the opportunity to deliver a keynote address, lead informative breakout sessions, and engage in meaningful conversations with contact center leaders from all around the United States. SmartAction hosted a featured demonstration which gave conference participants an idea of how automated complex voice can significantly improve the customer experience while creating contact center operational efficiencies. The demo covered common self-service use cases, like scheduling, order tracking and troubleshooting across multiple industries. “Self-service is on the rise and more and more customers are looking to solve their own issues without human intervention. We wanted to showcase how an intelligent virtual agent can help resolve many customer interactions with AI-powered complex voice,” says EJ Fernandez, Digital Marketing Manager, at SmartAction.
Overall, the feedback was positive. The event was an exciting experience for the SmartAction team, and everyone left feeling energized and excited for the future.
We are SmartAction®, the contact center industry’s undisputed leader in purpose-built AI-powered Virtual Agents for customer service. At SmartAction, we utilize powerful technology and thoughtful CX services to deliver frictionless conversational AI experiences over voice, chat and text. As a result, our clients are able to free up their live agents to handle higher priority conversations.