Automate Repetitive Inquiries
Human-like AI Agents designed to meet your unique needs, offer quick, effective solutions, enhance satisfaction, reduce wait times, and lower costs.
Empowering Brands with Contact Center Automation
With 21 years of innovation, SmartAction is at the forefront of customer service technology. Our AI-powered solutions are crafted to address high-volume inquiries efficiently. Leveraging our conversational AI and intent-building process, we help you manage customer interactions with unmatched precision and effectiveness.
2024 CX Outlook: 4 Crucial Building Blocks in Nex-Gen Call Centers
Explore the future of customer service with our 2024 Outlook eBook, featuring in-depth analysis and predictions on AI, omnichannel automation, RPA, and human-like virtual agents, enriched by expert insights from SmartAction leaders.
Contact Center Resources
Discover NOVA’s Key Features
From drag-and-drop functionality to instant call flow updates, NOVA’s friendly UI and cutting edge features make optimizing your CX easier than ever before.
Cutting-Edge Technology for Superior Service
Leveraging Natural Language Understanding (NLU), Natural Language Generation (NLG), and Multi-Lingual support, our state-of-the-art technology, powered through our proprietary agent design center, ensures scalability, accuracy, and seamless integration across various channels. Our unique intent-building methodology is tailored precisely to your requirements and even identifies additional intents and opportunities through our in-depth call study. Unlike generic solutions, our strategy ensures that your virtual agents are specifically attuned to your business, delivering unmatched performance and exceptional customer experiences.
AI-Powered Virtual Agents for Voice, Chat, & SMS
Empower your customers to engage your business in the channel they prefer. For text-based conversations, incorporate visual elements such as image carousels, quick-reply buttons, and other rich media content to deliver an immersive chat experience.
Don’t Take Our Word for It
Hear what our customers have to say.
Great Technology And Smart Implementation Partner
I have been so thoroughly impressed with everyone from the Smart Action team: from Sales and Customer Solutions to Project Management and Engineering. They know their stuff, and have demonstrated agility and flexibility at every turn... Read full review
Technology that works. Great working partners.
The technology itself has worked well. However, the partnership with SmartAction has really set them apart from other vendors I have worked with. They work hard to ensure you are providing the best customer experience... Read full review
Beyond Just A Vendor, A True Partner
SmartAction has been a true partner, bringing their experience and expertise along with their technology to our relationship. The SmartAction team truly helps us to engineer the right customer experiences to deliver the desired outcome... Read full review
Engage. Resolve. Repeat.
End-to-end conversational AI support included
Omnichannel self-service over voice, chat, and SMS text
Integration with your contact center & business apps
Leverage AI expertise and speed to innovation
Deliver always-on, personalized customer support
Achieve an average of 66% in operational savings
How It Works
SmartAction integrates with any contact center platform, telephony setup, and data systems you use.
Trusted by Leading Brands
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“Our customers love our advanced self-service capabilities over voice and chat, and we couldn’t be happier with the partnership.”
Aarde Cosseboom
Senior Director GMS Technology, Product & Analytics
TechStyle Fashion Group -
“Every time we grow demand, we can’t grow people. So that’s why we turned to SmartAction — to help us continue to grow our support functions as we grow our business.”
Tim Harpe
Director, Customer Operations
DSW -
“We’ve grown to more than 1.3 million customers, but haven’t had to add headcount to our contact center.”
TJ Clayton
Asst. Vice President, Admin Services
Legal & General America
Featured Case Studies
