AI-Powered Virtual Agents for SMS & Chat
Create amazing conversational AI experiences over digital channels
“Organizations that have a large volume of text-based interactions and are looking to outsource their conversational AI automation needs instead of building on their own, should look to SmartAction.”
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The Market Guide for Digital Customer Service and Support Technologies 2020
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Empower your customers with carefully curated AI-powered conversations
Meet your customers where they are – through Web Chat, SMS, Facebook Messenger, WhatsApp, within mobile apps, Alexa, and more.
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Orchestrate your channels beautifully
Retain cross-channel context and move conversations between channels so easily – it becomes invisible to the customer.
Integrates Seamlessly
We have out-of-the-box integrations with dozens of contact center technologies and can easily integrate with any CRM, ERP, or homegrown solution.
See It In Action
Watch an AI-powered Virtual Agent deflect calls to digital channels and enable self-service over chat.
A CX that rivals live agents
Time and time again, our Virtual Agents deliver a customer experience that’s better than or equal to that of a live agent, measured by customer satisfaction scores.
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A Proven Solution
Don’t take our word for it – ask our CX-obsessed clients including AAA, DSW, Electrolux, and Choice Hotels, whose reviews rank SmartAction as the #1 Virtual Agent provider.
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Virtual Agents As A Service
There’s a reason why more than 100 brands trust SmartAction with their CX.
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Aarde Cosseboom
Director of GMS Technology