About Us

Our Story

Founded 20+ years ago, SmartAction has been a pioneer in AI-driven customer service. 

Our journey from its early days, with its roots in a small apartment near Los Angeles, to becoming an industry leader in AI-powered virtual agents for customer service, is a story of innovation, adaptation, and growth. We have succeeded in creating powerful technology and CX services that deliver frictionless conversational AI experiences over voice, chat, and text, allowing clients to enhance their customer service capabilities significantly.

Discover world-class virtual agents driven by the unmatched synergy of NOVA, SmartAction’s modern agent design platform, coupled with our team of expert conversational designers. With our partnership, your business is equipped to deliver exceptional customer service that is as dynamic and adaptable as the market itself.

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How We’re Different

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Our Mission

We’re driven by a singular goal: To deliver the most exceptional, personalized automated experiences, crafting solutions that resonate with brands who share our profound love for their customers. We aim to redesign support that transcends the mundane, with an unwavering commitment to excellence by passionate and dedicated team members.

Our Vision

To revolutionize customer interactions by liberating brands from the outdated “press zero” model and setting new standards of service excellence.

Our Values

Quality Innovation

We are relentless innovators, pushing the boundaries of the AI industry. Our out-of-the-box thinking fuels revolutionary solutions that inspire progress and set new standards.

Steadfast Positivity

Creating positive relationships, experiences and outcomes for our clients and employees is one of our core pillars. We strive to uplift every interaction, fostering growth, success and happiness for all.

Genuine Grit

We embrace courage and dare to explore cutting-edge technologies to better serve others. Fear is no match for our curiosity as we boldly experiment to create exciting and new CX opportunities for brands who love their customers.

Empathic Concern

Our ability to understand and feel the pain points plaguing our employees, customers and their customers develops relationships that go beyond transactions, creating a network of interconnected well-being.

Tenacious Accountability

Every employee at SmartAction embodies an outcome driven mindset to complete their responsibilities on-time and is dedicated to communicating openly to ensure maximum satisfaction. Our commitment to our customer’s success runs deep.

Join Our Team

Come be a part of something great! Check out our open positions now.

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#1 Rated AI-Powered Virtual Agents for Contact Centers

5 Star Reviews

Most contact centers have an over-reliance on live agents for even the most repetitive and rudimentary calls and chats. With cloud-based virtual agents, you can automate conversations your live agents are handling today without sacrificing an ounce of CX.

Request a demo and hear call samples from your industry!

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