Billing & Payments
AI-Powered Virtual Agents for Payments, Collections, and More
The Ultimate Guide to AI Self-Service Without Compromise
What Are Virtual Agents for Billing & Payments?

AI-powered virtual agents use conversational AI to automate the routine conversations traditionally handled by live agents. With SmartAction’s Omni-Bot™ feature, organizations typically start in voice, where the ROI is the greatest, then scale the same experience to chat or text for a complete omnichannel self-service strategy.
Learn more about virtual agents and what they can do
Billing is a great place to begin your contact center’s transformation to AI automation. Offload routine billing calls and chats from customer service reps to AI-powered virtual agents. By seamlessly integrating with your CRM or ERP, virtual agents use natural language processing (NLP) to greet customers by name, authenticate, review past transactions, identify banking information, securely accept credit card info, and much more - all the things live agents do.
Which Billing & Payment Calls/Chats Can be Automated Using Virtual Agents?
What is the Customer Experience Like with a Virtual Agent?
Which Billing & Payment Challenges Do Virtual Agents Help You Address?

- PCI Compliance to accept credit card information securely
- Collection processes that would be too expensive for live agents
- Complex payment scenarios like payment plans, without needing a live agent
- Streamlined payment process to make self-service easy
Sample Billing & Payment Conversation
Integrations – Billing & Payments
SmartAction integrates with every IVR, contact center platform, CRM, and payment gateway.
The most important integration for Billing is with your CRM.
Your IT team simply needs to expose APIs the SmartAction CX team, who will determine the best ways to connect to your data.
CRM:
- Salesforce
- Oracle
- NetSuite
- Magento
- Other Homegrown Systems
Payment Processors:
- USA ePay
- Vantiv / Element Payment Services
- Authorize.net
- Deutsche Bank
- Certifi