Product Registration & Warranty
AI-Powered Virtual Agents for Registering Products, Warranties, and More
The Ultimate Guide to AI Self-Service Without Compromise
What Are Virtual Agents for Product Registration & Warranty?
AI-powered virtual agents use conversational AI to automate the routine conversations traditionally handled by live agents. With SmartAction’s Omni-Bot™ feature, organizations typically start in voice, where the ROI is the greatest, then scale the same experience to chat or text for a complete omnichannel self-service strategy.
Product registrations are multi-turn conversations that are too complex for traditional IVR, but tedious and repetitive for live agents. Offload these routine calls and chats from customer service reps to AI-powered virtual agents. By seamlessly integrating with your CRM or ERP, virtual agents use natural language processing (NLP) to help customers register their products up to 30% faster than with a live agent.
Which Product Registration & Warranty Calls & Chats Can be Automated Using Virtual Agents?
What is the Customer Experience Like with a Virtual Agent?
Scenario 1: Product Registration
To celebrate her first paycheck at her new job as a project manager, Lauren just bought a new TV. The store clerk recommended that she call the manufacturer to register the device, in case she ever needs to get it serviced. These calls can be challenging for some self-service systems, but watch to see how SmartAction virtual agents make this process less hard for Lauren.
Scenario 2: Warranty Details
Jake has had the same mobile phone for just over a year – a long time by today’s standards. He dropped it getting out of his car this morning, and the screen cracked. It isn’t a huge crack, but it gets Jake thinking about a potential upgrade. Before he shells out for a new phone, however, Jake decides to give a call to his phone’s warranty number to see if he can replace it for free. Listen in as an AI-powered virtual agent fully contains the call and provides Jake with a quick and easy experience.
Which Product Registration & Warranty Challenges Do Virtual Agents Help You Address?
- Reduce live agent handle time and costs
- Upskill live agents to higher value items that require the human touch
- Validate multiple pieces of data quickly and effectively
- Call/chat deflection
Sample Product Registration Conversation
You’ve reached the Virtual Electronics product registration line. To get started, please tell me the phone number you want associated with the new device.
Routine, repetitive data gathering tasks like product registration are perfect for virtual agents.
Customer information gets written to a new record in the CRM.
Got it. Do you have the serial number handy?
Human-centric conversation design.
Customers have the option to say, “Wait,” “Hold on,” or “Where is it?” if they do not have information ready.
Ok. Please say it whenever you’re ready.
R as in Robert, 8, 7, 6, Z as in Zebra, 6, 5, 8, H, Z as in Zebra.
I’ve matched that serial number to a PowerSound 2.0 Bluetooth speaker. Is that correct?
Virtual agents are jacked-in to database in order to properly identify products by serial number.
If the customer said “No,” business rules would guide the virtual agent to transfer to a live agent to preserve the CX.
Great. Please tell me where you purchased the speaker, such as Best Buy or Target.
Examples will give the caller context about what kind of response to give, which improves containment.
And what was your date of purchase?
Date capture is a pre-built component in the AI “brain,” so we don’t have to train the system to handle this question for each new application.
Three days ago.
Natural language intent capture.
To confirm, you bought it on December 12th, 2019. Correct?
AI-powered virtual agents have advanced cognitive abilities to do something intelligent with what was said.
Great. Your registration is all set. Is that all for today?
Virtual agents can complete data gathering calls in up to half the time it takes live agents.
Thanks for registering your Virtua speaker. Have a great day!
Integrations – Product Registration & Warranty
SmartAction integrates with every IVR, contact center platform, CRM, and ERP.
Your IT team simply needs to expose APIs to the same data accessed by live agents. The SmartAction CX team will determine the best ways to connect to your data.
- NICE inContact
- Other Legacy Systems
- Other Homegrown Systems
For the most human-centric AI design and implementation, choose SmartAction’s virtual agent solution.
Why Automate Product Registration & Warranty with SmartAction?
Learn more about SmartAction’s obsession with LIFE LESS HARD™