Automotive
Deliver convenience and satisfaction through scalable virtual agents with conversational AI
An AI-powered Virtual Agent With Accuracy and Agility
ROI by the Numbers
Auto manufacturers and service providers achieve cost savings, a CSAT score on par with live agents, and high success on appointment confirmations by using SmartAction’s conversational AI solution.
cost per call savings
CSAT
Proven Use Cases for Automotive
![](https://smartaction.ai/wp-content/uploads/2021/08/vehicle_service_checkup_new_v01.gif)
Intelligent Front Door & Authentication
Answer every call with a “How can I help you today?” to quickly determine customer intent and get customers where they need to go.
Capabilities:
- Capture customer intent in natural language
- Authenticate caller & existing customers via APIs to your CRM, ERP, or other system of record
- Add new customers including name, phone number, address, and the vehicle they drive
- Route customer to appropriate live agent or contain through self-service
![](https://smartaction.ai/wp-content/uploads/2021/08/vehicle_service_checkup_new_v01-1.gif)
Service Scheduling for Auto Dealerships
Help customers find an available appointment that works for them for service scheduling, and send reminders via phone or SMS to reduce no-shows and cancellations.
Capabilities:
- Schedule service appointments through self-service
- Outbound reminders through proactive voice and text messages
- Assist with confirming, rescheduling, or canceling appointments
![scheduling_v01](https://smartaction.ai/wp-content/uploads/2021/07/scheduling_v01.gif)
Recalls
Automatically notify customers of vehicle recalls that have safety-related defects that need to be repaired.
Capabilities:
- Proactively send SMS or call customer to notify of recall
- Assist with scheduling of service appointment to have recall repaired
- Facilitate confirming, rescheduling, or canceling appointments
![AAA_v01](https://smartaction.ai/wp-content/uploads/2021/07/AAA_v01.gif)
Emergency Roadside Assistance
Eliminate hold times during emergency situations with scalable and always available virtual agents.
Capabilities:
- Capture service and vehicle customer is driving
- Leverage GPS location services through outbound SMS text messages to pinpoint exact location while remaining on ERS call
- Find and dispatch nearest service or tow
- Follow up with an ETA over voice or SMS
Rental Management
From changing reservation dates, to modifying pick-up and drop-off locations, even canceling altogether, enable your customers to reserve or manage their rental car reservations.
Capabilities:
- Assist with making, modifying aspects such as reservation dates, type of vehicle, pickup and drop off location, changing driver, or canceling reservations
- Send automatic reminders about upcoming reservations
Why Conversational AI for Automotive?
![Deliver 24/7 Customer Support Icon](https://smartaction.ai/wp-content/uploads/2021/04/scale_during_high_demand_icon.png)
Deliver 24/7 Customer Support
Provide after-hours support even if your business is closed for the day. AI-powered virtual agents can schedule service appointments, assist with recalls, provide emergency roadside assistance, and collect payments.
![Optimize Your Service Center Icon](https://smartaction.ai/wp-content/uploads/2021/04/enhance_customer_experience_icon.png)
Optimize Your Service Center
Let virtual agents handle the repetitive call types. Free-up live agents to focus on calls in need of high empathy and a human to human touch.
![Proactively Remind Customers Icon](https://smartaction.ai/wp-content/uploads/2021/03/optimize_your_service.png)
Proactively Remind Customers
Send customers reminders about upcoming appointments, recommended maintenance, and other important information about their vehicle.
Virtual Agents Powered by SmartAction
![Advanced NLU Technology Icon](https://smartaction.ai/wp-content/uploads/2021/03/advance_nlu_tech_icon.png)
Advanced NLU Technology
Since speech recognition technology is never 100% right, SmartAction tailors its AI to match every response to the closest expected answer for the highest accuracy rate in automotive.
![Dedicated CX Team Icon](https://smartaction.ai/wp-content/uploads/2021/02/dedicated_cx_team_icon_sized.png)
Dedicated CX Team
Our team of CX experts manage your conversational AI solution in its entirety, from the design, build, to the ongoing operation of your virtual agent.
![Conversational Interface Icon](https://smartaction.ai/wp-content/uploads/2021/03/conversational_interface_icon.png)
Conversational Interface
Our intelligent virtual agents help customers resolve issues conversationally — there’s no need to navigate through complex phone menus or install new technology apps.
![Omnichannel Experience Icon](https://smartaction.ai/wp-content/uploads/2021/02/omnichannel_experience_icon_sized.png)
Omnichannel Experience
Our virtual agents engage customers wherever they are, and maintain context of the conversation when switching across voice, chat, and SMS channels.
![Data Science Services Icon](https://smartaction.ai/wp-content/uploads/2021/02/data_science_services_icon_sized.png)
Data Science Services
We provide custom reporting with data-driven insights to measure call performance, improve the conversational experience, and ascertain ROI.
![System Integrations Icon](https://smartaction.ai/wp-content/uploads/2021/03/system_integrations_icon_updated.png)
System Integrations
SmartAction integrates with your CRM, payment gateway, and existing contact center infrastructure to provide your customers with end-to-end support.
AAA, a Top 25 Most-Trusted Brand, Hands Their Most Precious CX to AI
Penske Drastically Reduces Customer No-Shows with AI Automation Strategy
![Call Center AI Roadside Assistance Client AAA](https://smartaction.ai/wp-content/uploads/2018/06/Call-Center-AI-Client-Logo-AAA.png)
![patty_klienfeldt](https://smartaction.ai/wp-content/uploads/2021/06/patty_klienfeldt.jpg)
Patty Kleinfeldt
Director of Q & E
AAA National