Virtual Service Advisor for Auto Dealerships
Expand the meaning of “auto” with self-service automation.
Automate service appointments and reminders with a virtual service advisor
Meet Otto, the AI-powered virtual agent that offloads the task of scheduling service appointments from busy service departments. Otto helps customers book, change, and cancel appointments at any time of day — without the need to speak to a service advisor.
Personalize your customer’s scheduling experience with configurations that can be switched on or off for ultimate control.
Inbound Configurations for Scheduling
Enable customers to schedule, change, or cancel appointments for services like oil changes, tire service, scheduled maintenance, repairs, diagnostic checks, and more.
Configure transportation services so customers can schedule shuttle services, loaner cars, rentals, or even towing assistance through Otto the virtual agent.
Outbound Configurations for Reminders
Remind customers of appointments through an automated phone call, SMS text, or both for the best omnichannel experience.
Customers can confirm or cancel appointments over voice & SMS or be directed to auto-dealer’s front desk or website.
Integration Configurations to Automate Data Entry
Add new customers to your system, add or update vehicle information, capture common service inquiries, schedule recalls, and more.
Easily connect with popular automotive dealership software including Xtime, CDK, and more with out-of-the-box integrations.
Choose the preset configurations that fit your business, then deploy in a matter of days — not weeks.
Outbound Reminder via Call
Outbound Reminder via SMS
Why automate service scheduling with an AI virtual service advisor?
Minimize Customer Friction
Relieve your service desk and delight your customers with self-service scheduling that's easy to use and accessible 24 hours a day, 7 days a week.
Realize More Revenue
Automatic appointment reminders over phone and SMS help your customers show up to appointments and get the service they need.
Optimize Customer Service
With Otto handling scheduling requests, your customers never get a busy signal — and your staff can focus on delivering the best in-person customer experience.
Why Dealerships Choose SmartAction
Conversational AI technology that has been tailored for auto-dealer service language to ensure the very best customer experience in the industry
The highest-rated solution as ranked by customer reviews backed by 18 case studies and hundreds of use cases spanning over 12 industries
Nominal setup fee with flat rate pricing — no hidden fees and fast ROI