Virtual Service Advisor for Auto Dealerships
Expand the meaning of “auto” with self-service automation.
![dealership_hero](https://smartaction.ai/wp-content/uploads/2021/06/dealership_hero.png)
Automate service appointments and reminders with a virtual service advisor
Meet Otto, the AI-powered virtual agent that offloads the task of scheduling service appointments from busy service departments. Otto helps customers book, change, and cancel appointments at any time of day — without the need to speak to a service advisor.
Personalize your customer’s scheduling experience with configurations that can be switched on or off for ultimate control.
![dealership_inbound_01](https://smartaction.ai/wp-content/uploads/2021/06/dealership_inbound_01.gif)
Inbound Configurations for Scheduling
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Enable customers to schedule, change, or cancel appointments for services like oil changes, tire service, scheduled maintenance, repairs, diagnostic checks, and more.
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Configure transportation services so customers can schedule shuttle services, loaner cars, rentals, or even towing assistance through Otto the virtual agent.
![dealership_outbound_01](https://smartaction.ai/wp-content/uploads/2021/06/dealership_outbound_01.gif)
Outbound Configurations for Reminders
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Remind customers of appointments through an automated phone call, SMS text, or both for the best omnichannel experience.
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Customers can confirm or cancel appointments over voice & SMS or be directed to auto-dealer’s front desk or website.
Integration Configurations to Automate Data Entry
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Add new customers to your system, add or update vehicle information, capture common service inquiries, schedule recalls, and more.
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Easily connect with popular automotive dealership software including Xtime, CDK, and more with out-of-the-box integrations.
Choose the preset configurations that fit your business, then deploy in a matter of days — not weeks.
Inbound Call
Outbound Reminder via Call
Outbound Reminder via SMS
Why automate service scheduling with an AI virtual service advisor?
![Minimize customer friction image](https://smartaction.ai/wp-content/uploads/2021/06/minimize-customer-friction.png)
Minimize Customer Friction
Relieve your service desk and delight your customers with self-service scheduling that's easy to use and accessible 24 hours a day, 7 days a week.
![Reduce missed appointments image](https://smartaction.ai/wp-content/uploads/2021/06/reduce-missed-appointments.png)
Realize More Revenue
Automatic appointment reminders over phone and SMS help your customers show up to appointments and get the service they need.
![Optimize customer service image](https://smartaction.ai/wp-content/uploads/2021/06/optimize-customer-service.png)
Optimize Customer Service
With Otto handling scheduling requests, your customers never get a busy signal — and your staff can focus on delivering the best in-person customer experience.
Why Dealerships Choose SmartAction
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Conversational AI technology that has been tailored for auto-dealer service language to ensure the very best customer experience in the industry
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The highest-rated solution as ranked by customer reviews backed by 18 case studies and hundreds of use cases spanning over 12 industries
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Nominal setup fee with flat rate pricing — no hidden fees and fast ROI