Virtual Service Advisor for Auto Dealerships

Expand the meaning of “auto” with self-service automation.

Click to hear Otto

Automate service appointments and reminders with a virtual service advisor

Meet Otto, the AI-powered virtual agent that offloads the task of scheduling service appointments from busy service departments. Otto helps customers book, change, and cancel appointments at any time of day — without the need to speak to a service advisor. 

Personalize your customer’s scheduling experience with  configurations that can be switched on or off for ultimate control.


Inbound Configurations for Scheduling

  • Enable customers to schedule, change, or cancel appointments for services like oil changes, tire service, scheduled maintenance, repairs,  diagnostic checks, and more.

  • Configure transportation services so customers can schedule shuttle services, loaner cars, rentals, or even towing assistance through Otto the virtual agent.


Outbound Configurations for Reminders

  • Remind customers of appointments through an automated phone call, SMS text, or both for the best omnichannel experience.

  • Customers can confirm or cancel appointments over voice & SMS or be directed to auto-dealer’s front desk or website.


Integration Configurations to Automate Data Entry

  • Add new customers to your system, add or update vehicle information, capture common service inquiries, schedule recalls, and more.

  • Easily connect with popular automotive dealership software including Xtime, CDK, and more with out-of-the-box integrations.

Choose the preset configurations that fit your business, then deploy in a matter of days — not weeks.

Inbound Call

Outbound Reminder via Call


Outbound Reminder via SMS


Why automate service scheduling with an AI virtual service advisor?

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Minimize Customer Friction

Relieve your service desk and delight your customers with self-service scheduling that's easy to use and accessible 24 hours a day, 7 days a week.

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Realize More Revenue

Automatic appointment reminders over phone and SMS help your customers show up to appointments and get the service they need.

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Optimize Customer Service

With Otto handling scheduling requests, your customers never get a busy signal — and your staff can focus on delivering the best in-person customer experience.

Why Dealerships Choose SmartAction

  • Conversational AI technology that has been tailored for auto-dealer service language to ensure the very best customer experience in the industry

  • The highest-rated solution as ranked by customer reviews backed by 18 case studies and hundreds of use cases spanning over 12 industries

  • Nominal setup fee with flat rate pricing — no hidden fees and fast ROI

Want to hear more? Schedule a demo with us.

#1 Rated AI-Powered Virtual Agents for Contact Centers

5 Star Reviews

Most contact centers have an over-reliance on live agents for even the most repetitive and rudimentary calls and chats. With cloud-based virtual agents, you can automate conversations your live agents are handling today without sacrificing an ounce of CX.

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