Travel & Hospitality
All aboard for an AI-powered experience your customers will love.
First-Class Service for Every Guest
SmartAction helps travel and hospitality brands deliver stellar customer experiences. Every guest inquiry — whether it’s through voice, chat, or SMS — gets prompt assistance from our AI-powered virtual agents. From making a hotel reservation to redeeming points for travel, customers get the answers they need and vendors achieve major cost savings. It’s a win-win for everybody.
ROI by the Numbers
Travel and hospitality brands are using SmartAction’s conversational self-service to improve efficiencies in customer support and deliver hyper-personalized experiences at scale.
Reduction in AHT
Savings Per Call
CSAT on par with live agents
Proven Use Cases for Travel
![Travel_Intelligent_Front_Door_02](https://smartaction.ai/wp-content/uploads/2021/04/Travel_Intelligent_Front_Door_02.gif)
Intelligent Front Door
Don’t keep guests waiting; answer every inquiry with a personalized greeting and a “How can I help you today?” to discover customer intent.
Capabilities:
- Capture customer intent in natural language
- Authenticate caller via APIs to your CRM or other system of record
- Route caller to appropriate agent or contain through self-service
![Travel_Reservation_Management_01](https://smartaction.ai/wp-content/uploads/2021/04/Travel_Reservation_Management_01.gif)
Reservations
Whether it’s a spur of the moment getaway or a trip planned months ahead, make it easy for travelers to book a new reservation or make changes through conversational AI self-service.
Your customers can:
- Book a new reservation
- Change a reservation
- Cancel a reservation
- Stay up to date with SMS alerts
![Travel_Rewards-Promotion_Management_01](https://smartaction.ai/wp-content/uploads/2021/04/Travel_Rewards-Promotion_Management_01.gif)
Rewards & Promotion Management
Drive more revenue with an intelligent virtual agent that helps travelers manage their rewards and alerts them to special deals and reward program offers.
Capabilities:
- Check point balance and rewards status
- Purchase additional points
- Send outbound reminders on points expiration
- Apply rewards to reservations
- Activate a new rewards membership
![Travel_Account_Services_01](https://smartaction.ai/wp-content/uploads/2021/04/Travel_Account_Services_01.gif)
Account Services
Help travelers keep their account or profile information up to date, whenever and wherever they may be.
Capabilities:
- Update account information like address
- Add additional members to your account
- Reset password or change login details
- Start or stop travel alerts
Inbound Payments & Billing
Enable customers to stay on top of their bills with an intelligent virtual agent that helps process payments through voice or chat.
Capabilities:
- Answer common billing inquiries
- Process payments through PCI-compliant protocols
- Proactively send reminders of upcoming or overdue payments
- Arrange payment terms or grant bill payment extension
![Travel_Inbound_Payments-Billing_02](https://smartaction.ai/wp-content/uploads/2021/04/Travel_Inbound_Payments-Billing_02.gif)
Travel Notifications
Keep travelers in the know about upcoming travel plans, changes in their itinerary, and other relevant information through voice or SMS channels.
Capabilities:
- Proactively send reminders for upcoming trips and scheduled reservations
- Confirm reservation details for new bookings, changes, and cancellations through email, SMS, or both
![Travel_Notifications_01](https://smartaction.ai/wp-content/uploads/2021/04/Travel_Notifications_01.gif)
Why Consider Conversational AI for Travel and Hospitality?
![Enhance the Travel Experience Icon](https://smartaction.ai/wp-content/uploads/2021/02/enhance_the_patient_experience_icon.png)
Enhance the Travel Experience
Like a personal concierge service, SmartAction’s virtual agents are ready to assist travelers 24 hours a day, 365 days a year with responsive and personalized support.
![Help Customers Help Themselves Icon](https://smartaction.ai/wp-content/uploads/2021/03/help_customers_icon.png)
Help Customers Help Themselves
Customers want immediate access to information and fast resolution. Empower them to resolve common issues with self-service that is simple and intuitive to use.
![Optimize the Booking Process Icon](https://smartaction.ai/wp-content/uploads/2021/03/optimize_your_service.png)
Optimize the Booking Process
Let our virtual agents handle routine tasks like gathering all the information needed to book a new reservation, so your staff can focus on more engaging interactions.
Virtual Agents Powered by SmartAction
![Advanced NLU Technology Icon](https://smartaction.ai/wp-content/uploads/2021/03/advance_nlu_tech_icon.png)
Advanced NLU Technology
Since speech recognition technology is never 100% right, SmartAction tailors its AI to match every response to the closest expected answer for the highest accuracy rate in travel.
![Dedicated CX Team Icon](https://smartaction.ai/wp-content/uploads/2021/02/dedicated_cx_team_icon_sized.png)
Dedicated CX Team
Our team of CX experts manage your conversational AI solution in its entirety, from the design, build, to the ongoing operation of your virtual agent.
![Conversational Interface Icon](https://smartaction.ai/wp-content/uploads/2021/03/conversational_interface_icon.png)
Conversational Interface
Intelligent virtual assistant (IVA) helps customers resolve issues conversationally — there’s no need to navigate through complex phone menus or install new technology apps.
![Omnichannel Experience Icon](https://smartaction.ai/wp-content/uploads/2021/02/omnichannel_experience_icon_sized.png)
Omnichannel Experience
Our virtual agents engage customers wherever they are, and maintain context of the conversation when switching across voice, chat, and SMS channels.
![Data Science Services Icon](https://smartaction.ai/wp-content/uploads/2021/02/data_science_services_icon_sized.png)
Data Science Services
We provide custom reporting with data-driven insights to measure call performance, improve the conversational experience, and ascertain ROI.
![System Integrations Icon](https://smartaction.ai/wp-content/uploads/2021/03/system_integrations_icon_updated.png)
System Integrations
SmartAction integrates with your CRM, payment gateway, and existing contact center infrastructure to provide your customers with end-to-end support.
Live Reservations Demo from Frost & Sullivan East
See how virtual agent handles the complex multi-turn interaction of making a new reservation in the wild. The caller then calls back in to change the check-out date and room type with ease.
From Skeptic to Believer: Why Choice Hotels Adopts SmartAction\’s Virtual Agents for Voice
Learn how Royal Caribbean reduced Agent Handle Time by 54% with AI-Powered Virtual Agents
Major Casino Operator Eliminates Hold Times
![choice_hotels_logo_for_quote](https://smartaction.ai/wp-content/uploads/2020/03/choice_hotels_logo_for_quote.png)
![stephanie_lemar](https://smartaction.ai/wp-content/uploads/2020/03/stephanie_lemar.jpg)
Stephanie Lemar
Manager Customer Engagement & Support, Choice Hotels