Scheduling & Reservations

Book more business with an AI virtual agent that handles your scheduling 24/7.


“That time doesn’t work for me,” said no customer ever.

Finding the right date and time for an appointment can be a hassle. Fortunately, our intelligent virtual agents are trained to understand and handle complex scheduling requests. With SmartAction, customers can easily book appointments in natural language, whether they’re looking for the soonest available opening or have a specific day and time in mind.

Self-Service Scheduling

Empower your customers to schedule, change, or cancel appointments any time of day. SmartAction automates scheduling-related tasks over voice, chat, and SMS to save you and your customers time and money.


  • Schedule appointments based on availability or customer preference
  • Confirm appointment details over voice or text

Outbound Reminders

Eliminate late arrivals and no-shows with a virtual agent that reminds customers about upcoming appointments.


  • Send appointment reminders over voice and/or text
  • Proactively message customer to confirm, reschedule, or cancel appointment
  • Send ETA updates for scheduled service/delivery

Appointment Management

Give customers the choice to manage bookings with conversational self-service that is quick and simple to use.

Your customers can:

  • Opt in/opt out of appointment reminders
  • Get wait-listed for next available opening
  • Cancel appointments without waiting on hold

Conversational Scheduling Powered by AI

Scheduling is more than finding the next available time slot — it often requires a back-and-forth negotiation until both parties agree on a day and time. Because it’s not always a straightforward conversation, automating scheduling inquiries over voice is incredibly difficult to get right.

SmartAction’s conversational AI is trained on massive amounts of scheduling-specific data to deliver a seamless natural language experience. By custom-tailoring our natural language understanding (NLU) engine for every possible scheduling interaction, our virtual assistants can handle dynamic scheduling requests just like a human assistant can.  

Why automate reservations and appointments with SmartAction?

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More than 100 brands trust SmartAction to handle their most important customer interactions.

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SmartAction handles everything for you, from conversation design, implementation, and ongoing operation.

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Low Risk

Our simple pay-as-you-go pricing gives you predictability of spend. Go live in as little as 6-8 weeks.

Scheduling Automation Use Cases

Appointment Scheduling and Confirmations Icon

Appointment Scheduling
& Confirmation

Reservation Cancellations Icon


Outbound Reminders Icon


Service Provider ETA Icon

Provider ETA

Open Recall Campaigns Icon

Open Recall

Pickup / Delivery Confirmation Icon

Pickup / Delivery

Technician Dispatch Icon


Schedule Deliveries Icon

Pickup & Delivery

Appointments and Reservations
for Every Industry

Travel & Hospitality

  • Hotel Reservations
  • Car Rentals
  • Travel Notifications


  • HIPAA-Compliant Authentication and Scheduling
  • Prescription Refills and Reminders

Shipping & Logistics

  • Scheduling
  • Tracking
  • Outbound Notifications


  • Service Repair
  • Recall Campaigns
  • Emergency Roadside Assistance

Service Providers

  • Schedule Service or Repairs
  • Schedule Delivery/Pickup
  • ETA Status Updates

Discover SmartAction Resources

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#1 Rated AI-Powered Virtual Agents for Contact Centers

5 Star Reviews

Most contact centers have an over-reliance on live agents for even the most repetitive and rudimentary calls and chats. With cloud-based virtual agents, you can automate conversations your live agents are handling today without sacrificing an ounce of CX.

Request a demo and hear call samples from your industry!

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