Shipping & Logistics

Ensure the right order is in the right place at the right time with AI.


AI-Powered Virtual Agents for Shipping & Logistics

Answering the question, “Where is my order?” multiple times a day is no fun for any customer service agent. Offload routine shipping inquiries like this and more with an AI-powered virtual agent. With SmartAction’s pre-built AI models for shipping and logistics, your customers can reach your business 24/7 and get the answers they need, fast.

ROI by the Numbers

Shipping and logistics companies achieve exceptional results with SmartAction’s conversational AI solution.

CSAT on par with live agents

Operational Cost Savings

Proven Use Cases for Shipping and Logistics


Order Status

Enable customers to check their order status without waiting on hold. The SmartAction virtual agent provides the latest information–including when the order is received, shipped, delivered, and more. 


  • Check order status
  • Track shipments
  • Provide proof of delivery

Outbound Notifications

Give your customers the option to receive status messages over voice & SMS text. Whether it’s a package left at the door or a parcel that’s ready to be picked up at the store, your customers always stay in the loop.


  • Proactively send status updates and delivery confirmation
  • Provide ETA updates
  • Opt-in/out of receiving notifications anytime 


Schedule pickup and delivery using conversational self-service that’s accessible 24/7. Your customers can easily book a time slot according to preference and availability, for a truly hassle-free experience. 


  • Schedule, modify, or cancel pickup/delivery
  • Send booking confirmation over voice & SMS text

Shipping FAQs

Automate frequently asked questions that take up valuable live agent time—with SmartAction’s pre-built AI models for shipping & logistics—customers get the information they need, fast.


  • Answer repetitive shipping inquiries such as scheduling, weight limitations, pricing, and more
  • Engage customers on the communication channel of their choice—voice, chat, or text

Payment & Collections

Answer common billing inquiries such as payment status, remaining balance, and more — all through your AI-powered virtual agent.


  • Provide information such as transaction history, outstanding balance, and more 
  • Send proactive messages about upcoming payments or overdue invoices
  • Process payments through PCI-compliant protocols

Conversational AI for Shipping & Logistics

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Deliver 24/7 Customer Support

Provide always-on support with an intelligent virtual agent that can track orders, schedule deliveries, provide status updates, and more.

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Optimize Your Workforce

Reduce overhead costs by offloading repetitive tasks to a virtual agent, and empower your human agents to focus on more meaningful work.

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Scale Seasonal Demand

Manage seasonal fluctuations with a virtual agent that can handle high call volume and deliver consistent customer service at scale.

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Offer Customer Self-Service

Customers want fast resolution and information at their fingertips—enable them to resolve routine shipping inquiries through self-service that's easy to use.

81% of all customers attempt to take care of matters themselves before reaching out to a live representative.

— Harvard Business Review

Intelligent Virtual Agents Powered by SmartAction

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Advanced NLU Technology

Since speech recognition technology is never 100% right, SmartAction tailors its AI to match every response to the closest expected answer for the highest accuracy rate possible.

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Dedicated CX Team

Our team of CX experts manage your conversational AI solution in its entirety, from the design, build, to the ongoing operation of your virtual agent.

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Conversational Interface

Our intelligent virtual agents help customers resolve issues conversationally — there’s no need to navigate through complex phone menus or install new technology apps.

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Omnichannel Experience

Our virtual agents engage customers wherever they are, and maintain context of the conversation when switching across voice, chat, and SMS channels.

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Data Science Services

We provide custom reporting with data-driven insights to measure call performance, improve the conversational experience, and ascertain ROI.

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System Integrations

SmartAction integrates with your CRM, payment gateway, and existing contact center infrastructure to provide your customers with end-to-end support.

Brian James Estes

Brian James

Dispatch Operations Manager, Estes Express Lines

“SmartAction is willing to work with us on our needs and is able to quickly put together solutions to things that we are having trouble with.” 

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#1 Rated AI-Powered Virtual Agents for Contact Centers

5 Star Reviews

Most contact centers have an over-reliance on live agents for even the most repetitive and rudimentary calls and chats. With cloud-based virtual agents, you can automate conversations your live agents are handling today without sacrificing an ounce of CX.

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