Explore the powerful features of NOVA, SmartAction’s virtual agent design platform, boasting industry-leading features like drag and drop functionality, instant call flow updates, and more.

Drag & Drop

Our simple and intuitive drag-and-drop UI make it simple to design and customize your AI agents. 

Pre-built Steps

Our ready-made elements cover a wide range of common customer interactions, from greeting messages to information collection.


 This powerful capability ensures a seamless and consistent experience across all channels, whether it’s voice, text, or chat.


Our multi-location solution is built to accommodate and seamlessly manage interactions for multiple locations or departments within a single, unified system.

Compliance & Security

SOC2, PCI compliance and more back our powerful technology, including security control at every level of the journey instead of a one-size-fits-all approach.

QA & Testing

 Rigorous testing by our QA team of the application’s established acceptance criteria ensures the call flow works as expected before going to UAT.

Instant Call Flow Updates

On-demand message changes allow real-time updates to your call flows making them as flexible as your business needs.

Complex Voice Integrations

Unique coding methodologies allow us to establish vital telephony and system connections without delay or error.

Call Recording & Transcripts

Review call recordings and transcriptions all within the NOVA UI to better understand inquiries, transfers, and more.

Friendly UI

NOVA empowers you to effortlessly construct complex call flows, integrate diverse elements, and sculpt your customer’s journey with precision—all without writing a single line of code.

Agile Call Flows

Craft open-ended or prescriptive conversational dialogues to suit whatever customer journey you need. With NOVA, you can build call flows that are as high-level or niche as you desire. 


No one does Hypercare like we do! Following Go-Live, tailored to your size and call volume, we’re committed to being your long-term partner in success.


Harness the power to craft conversations in over 90+ languages, ensuring your business connects with customers globally in their native tongue.


Safeguards designed to ensure the retrieval of only validated information, ensuring reliability and reducing the risk of miscommunication.


Tim Harpe

Director of Customer Operations

“SmartAction has been our partner every single step of the way, and they have been nothing but fantastic to work with.”

Want to hear more? Schedule a demo with us.

#1 Rated AI-Powered Virtual Agents for Contact Centers

5 Star Reviews

Most contact centers have an over-reliance on live agents for even the most repetitive and rudimentary calls and chats. With cloud-based virtual agents, you can automate conversations your live agents are handling today without sacrificing an ounce of CX.

Request a demo and hear call samples from your industry!

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