Roadside Assistance & Virtual Agent
Fast & Easy Self-Service for Customers in Need
Take advantage of the leading call center automation for Roadside Assistance. With advanced AI, auto clubs are offering self-service for many of the most common member requests, such as flat tire repair, lockout assistance, and towing. The solution even works with Service Providers to offer Cancellation and ETA updates.
Meet peak demand during extreme weather days and heavy travel times
Decrease Cost-Per-Call for roadside service requests
Reduce “Gone-on-Arrival” expenses
Offer faster, more accurate service
Achieve pinpoint location accuracy with GPS capabilities
How Roadside Assistance solutions are being used today
Auto Club
For the largest auto club in North America, AI-powered self-service interacts directly with digital dispatch systems to deploy tow truck drivers to members’ locations without ever involving a live agent. This eliminated queues and long wait times.
BPO
The roadside assistance club for dozens of insurance and rental agencies needed an efficient method for assigning service providers to stranded motorists. Intelligent voice automation collects service provider info, passes along motorist data, and provides ETA updates.
