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[contact-form-7 id="12106" title="Subscribe to SmartAction Newsletter"]SmartAction’s cloud-based virtual agents automate conversations that live agents traditionally handled over voice, chat, and text El Segundo, CA – March 12, 2019 – SmartAction, the #1 AI-powered virtual agent solution for contact centers, will demonstrate its omnichannel cloud-based self-service solution at Enterprise Connect this March. Enterprise Connect will be held from March 18 to […]
The former Convergys Chief Executive Officer becomes the latest addition to SmartAction’s Board of Directors to assist in the growth of its top-rated AI-powered virtual agent solution for contact centers. El Segundo, CA – Feb 22, 2019 – SmartAction, the top-rated AI-powered virtual agent solution for contact centers, today announced the appointment of David Dougherty […]
SmartAction is compatible with key Avaya contact center solutions El Segundo, CA – November 12, 2018 — SmartAction, the leading AI-powered virtual agent solution for contact centers, today announced that its solutions are compliant with key contact center solutions from Avaya, a global provider of business communications software, systems, and services. SmartAction’s AI-powered virtual agents […]
Leading analysts name SmartAction as the top solution provider for contact center leaders looking for an AI-powered solution to automate voice and chat conversations handled by live agents
With AI adoption within contact centers at an all-time high, the Los Angeles based company is prepared to scale its impact as the market searches for omni-channel automation approaches to offload the conversations handled by live agents today. El Segundo, CA – July 12, 2018 – SmartAction, the leading AI virtual assistant solution for call […]
The cloud-based conversational AI platform has shown promising results in cost reduction, productivity, and scalability in the contact center EL SEGUNDO, CA (May 1, 2018) – SmartAction today announced the release of their newest solution offering, Omni-bot™ for the contact center. With the release, SmartAction demonstrates AI expertise in both voice and digital customer service […]
Selected from 4,000 nominated companies, SmartAction CEO Tom Lewis will present its latest technology and growth trajectory to exclusive audience of innovators, investors and business leaders El Segundo, CA (March 5, 2018) – SmartAction, provider of the first omnichannel customer self-service platform powered by AI, has been selected for the second time to present at […]
On the heels of $33 million in strategic growth investments, the Los Angeles-based company onboards proven business executives for expansion in both direct and partner channels El Segundo, CA – March 1, 2018 — SmartAction, provider of the first omnichannel customer self-service platform powered by AI, today announced that it has hired two highly experienced […]
As consumer adoption of Artificial Intelligence-powered devices reaches an inflection point, SmartAction is poised to expand its market leadership in enterprise AI with customer service solutions. El Segundo, CA, February 5, 2018 — SmartAction, provider of the first omnichannel customer self-service platform powered by AI, today announced that it secured $33 million in strategic growth […]
SmartAction leverages industry-leading Genesys Customer Experience Platform to deliver world-class customer journeys El Segundo, Calif. – July 26, 2017 – SmartAction has launched its intelligent customer self-service solution on the Genesys AppFoundry, an online marketplace for customer experience solutions. The AppFoundry allows Genesys customers to discover, research, and connect with a broad range of customer […]
PRESS RELEASE SmartAction, a leading provider of customer self-service solutions, today announced it has been included in the list of “Cool Vendors” in the CRM Customer Service and Support [i] report by Gartner, Inc.
PRESS RELEASE Attributes Significant Revenue Growth to Proven Expertise by a Trusted Team Across Multiple Verticals El Segundo, CA (November 16, 2016) — SmartAction today announced it ranked on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences, and energy tech companies in North America. SmartAction’s chief executive […]
Most contact centers have an over-reliance on live agents for even the most repetitive and rudimentary calls and chats. With cloud-based virtual agents, you can automate conversations your live agents are handling today without sacrificing an ounce of CX.
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