News

SmartAction is compatible with key Avaya contact center solutions El Segundo, CA – November 12, 2018 — SmartAction, the leading AI-powered virtual agent solution for contact centers, today announced that its solutions are compliant with key contact center solutions from Avaya, a global provider of business communications software, systems, and services. SmartAction’s AI-powered virtual agents […]

Read more

Leading analysts name SmartAction as the top solution provider for contact center leaders looking for an AI-powered solution to automate voice and chat conversations handled by live agents

Read more

Selected from 4,000 nominated companies, SmartAction CEO Tom Lewis will present its latest technology and growth trajectory to exclusive audience of innovators, investors and business leaders El Segundo, CA (March 5, 2018) – SmartAction, provider of the first omnichannel customer self-service platform powered by AI, has been selected for the second time to present at […]

Read more

On the heels of $33 million in strategic growth investments, the Los Angeles-based company onboards proven business executives for expansion in both direct and partner channels El Segundo, CA – March 1, 2018 — SmartAction, provider of the first omnichannel customer self-service platform powered by AI, today announced that it has hired two highly experienced […]

Read more

As consumer adoption of Artificial Intelligence-powered devices reaches an inflection point, SmartAction is poised to expand its market leadership in enterprise AI with customer service solutions. El Segundo, CA, February 5, 2018 — SmartAction, provider of the first omnichannel customer self-service platform powered by AI, today announced that it secured $33 million in strategic growth […]

Read more

SmartAction leverages industry-leading Genesys Customer Experience Platform to deliver world-class customer journeys El Segundo, Calif. – July 26, 2017 –  SmartAction has launched its intelligent customer self-service solution on the Genesys AppFoundry, an online marketplace for customer experience solutions. The AppFoundry allows Genesys customers to discover, research, and connect with a broad range of customer […]

Read more

PRESS RELEASE SmartAction, a leading provider of customer self-service solutions, today announced it has been included in the list of “Cool Vendors” in the CRM Customer Service and Support [i] report by Gartner, Inc.

Read more

PRESS RELEASE Attributes Significant Revenue Growth to Proven Expertise by a Trusted Team Across Multiple Verticals El Segundo, CA (November 16, 2016) — SmartAction today announced it ranked on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences, and energy tech companies in North America. SmartAction’s chief executive […]

Read more

PRESS RELEASE SmartAction’s Intelligent Voice Automation (IVA®) enhances the voice self-service component of the inContact inCloud Ecosystem for the contact center. Los Angeles, CA (October 10, 2016) – Today, SmartAction announced its inCloud Ecosystem (iCE) partnership with contact center software leader inContact. SmartAction is the leader in artificial intelligence powered voice self-service and will help […]

Read more