Virtual Agent News | SmartAction

July 10 2024

Capacity Deepens Voice and Contact Center Capabilities with Two Acquisitions: SmartAction and Cereproc

ST. LOUIS, MO, July 10, 2024 Capacity, an AI-powered support automation platform relentlessly focused on improving the customer journey, has acquired CereProc and SmartAction, significantly expanding its voice and Contact Center offerings. Capacity empowers teams to do their best work and deliver valuable employee and customer experiences across channels. CereProc and SmartAction bring Capacity tech […]

January 11 2024

SmartAction Announces Major Brand Refresh and Launch of NOVA Platform, Redefining AI-Driven Customer Service

FORT WORTH, Texas, January 10, 2024 SmartAction, a leading provider of AI-powered virtual agents for customer-obsessed brands, is proud to announce a comprehensive brand refresh and the launch of its innovative NOVA (Natural Omnichannel Virtual Agent) agent design platform. This significant development underscores the company’s renewed commitment to its mission, vision, and values, alongside a […]

November 14 2023

SmartAction Wins New World Report’s 2023 Best Intelligent Virtual Agent Developer Award

FORT WORTH, Texas, November 14, 2023 SmartAction, a leading provider of AI-powered virtual agents for customer-obsessed brands, is thrilled to announce its recent recognition as the “Best Intelligent Virtual Agent Developer 2023 – USA” by New World Report in their prestigious Software and Technology Awards. This accolade celebrates SmartAction’s commitment to innovation, excellence, and its […]

October 2 2023

SmartAction Partners with Henry Schein to Bring AI-Powered ‘Virtual Agents’ into Medical Practices

FORT WORTH, Texas, September 21, 2023 SmartAction, a leading provider of AI-powered virtual agents for customer-obsessed brands, is pleased to announce a strategic partnership with Henry Schein, Inc., through which the companies will collaborate to bring cutting-edge AI technology to healthcare providers looking to automate their voice channel administrative activities. Under this partnership, Henry Schein, […]

October 2 2023

SmartAction Unveils New Go-To Market Team: A Triumphant Trifecta to Drive Growth and Customer Satisfaction

FORT WORTH, Texas, August 8, 2023 SmartAction, a leading provider of AI-powered virtual agents for customer-obsessed brands, is thrilled to announce the appointment of its dynamic go-to-market team, a strategic alliance aimed at accelerating new growth opportunities and bolstering customer satisfaction. The team will be spearheaded by three industry experts: Ashley Bard as Head of Marketing, […]

May 23 2023

SmartAction Secures Additional Funding, Bringing Total Investment to $38 Million

FORT WORTH, Texas, May 23, 2023 /PRNewswire/ — SmartAction, a top-tier AI platform provider specializing in advanced Intelligent Virtual Agents (IVA) and conversational AI solutions, is proud to announce the successful closing of a new round of funding. This latest funding round brings the current strategic growth capital amount to an impressive $38 million, signifying a […]

January 17 2023

SmartAction Appoints Kyle Johnson as New CEO

FORT WORTH, Texas, January, 17, 2023 — SmartAction, a leading provider of intelligent virtual agent (IVA) solutions, today announced that Kyle Johnson has been appointed Chief Executive Officer effective November 2022. Johnson, an energetic entrepreneur was selected after an extensive search and rigorous selection process by the Board. “Kyle is the best person to lead […]

January 17 2023

SmartAction Presented Solutions at “Frost West” in Tucson, AZ

FORT WORTH, Texas, January, 17, 2023 — In October 2022, SmartAction attended Customer Contact West conference by Frost and Sullivan. The event provides attendees with the opportunity to learn about the latest trends and technologies in the contact center industry, as well as network with other professionals and vendors. SmartAction stood out at the conference […]

March 15 2022

SMARTACTION PARTNERS WITH OTTOMATION TO LAUNCH ‘OTTO’ THE VIRTUAL SERVICE ADVISOR FOR AUTOMOTIVE DEALERSHIPS

FORT WORTH, Texas, March 1, 2022 — SmartAction, a leading provider of AI-powered virtual agents for customer service, announces the launch of Otto, its service scheduling solution for auto dealerships. Otto is a virtual service advisor that helps customers schedule automotive service appointments such as oil changes, scheduled maintenance, and other repairs at any time of day. The AI-powered […]

September 14 2020

The Current Landscape of AI-Powered CX

Welcome to another episode of Customer Driven with Chad McDaniel. On this episode, Chad sits down with Brian Morin, Chief Marketing Officer at SmartAction, an industry leader in developing and deploying purpose-built, AI-powered virtual agents for customer service. In this episode, Chad and Brian discuss the impact of the COVID-19 pandemic on self-service trends, as […]

September 14 2020

SmartAction Executive Interview

Please provide a brief overview of SmartAction’s conversational AI. At a 50,000 ft level, the best way to think of us is having all skills to mimic live agent behavior minus complex critical thinking skills or judgement that you can only get from a human. This means having the ability to engage conversations in natural […]

August 18 2020

SmartAction Announces Gary Davis as Chief Executive Officer

SmartAction announces the promotion of Gary Davis from President to Chief Executive Officer to accelerate its vision to make life less hard™ for contact center leaders with conversational AI that’s painless to deploy and frictionless to self-serve. Los Angeles, CA – August 18, 2020 – SmartAction®, a leading provider of AI-powered virtual agents for contact […]

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