Why Smartaction
At SmartAction, we eat, sleep, and breathe Conversational AI.
We make it painless for brands to deliver frictionless experiences with conversational AI.
Advanced NLU Technology
Since speech recognition is never 100% right, SmartAction tailors its Natural Language Understanding engine for every question and answer to match intents to expected answers for the best experience possible.
Conversational Self-Service
Our AI-powered virtual agents understand complex dialogue, communicate at the speed of conversation, and assist customers like your best live agents – over voice, chat, and text.
A Trusted Name
We operate conversational AI for more than 100 brands, maintain a top-notch rating on Gartner Peer Insights, and have references available at the drop of a hat.
Dedicated CX Team
AI is only as good as the CX team using it and ours is the best. Our dedicated team works as an extension of your team to handle everything – design, build, and ongoing operation.
Integrate With Ease
Our AI-Powered Virtual Agent integrate with any contact center technology on any channel. Let us do the heavy lifting.
Faster to Live
On average, our customers are live in 90 days. No, seriously.
Start Small
Handing over your CX to AI can feel daunting. We get it. Let’s start small, prove success, and grow from there.
Million Dollar ROIs
Most clients see savings in excess of $1M per year and a CX that rivals or exceeds their live agents.
Easy to Deploy
We tailor pre-built industry templates to your business and have teams across 7 CX disciplines to take you from design to operation in 90-days.
Predictable Pricing
We keep it simple. A nominal setup fee and usage pricing based volume. No hidden fees, ever.
Aarde Cosseboom
Senior Director of GMS Technology
