Frost & Sullivan awards Purchasing Power® for their AI-Powered Virtual Agent created in partnership with SmartAction® to enable conversational self-service for their customers. El Segundo, CA – November 19, 2019 – SmartAction, the top-rated virtual agent solution for contact centers, is pleased to announce its implementation with Purchasing Power was awarded the top honor in […]
May 17, 2019, Pasadena, U.S. – SmartAction today announced that it had been chosen as a winner of Red Herring Top 100 North America 2019, which recognizes the continent’s most exciting and innovative private technology companies. SmartAction provides AI-powered virtual agents for call centers to automate conversations traditionally handled by live agents over voice, chat, and text. […]
SmartAction’s cloud-based virtual agents automate conversations that live agents traditionally handled over voice, chat, and text El Segundo, CA – March 12, 2019 – SmartAction, the #1 AI-powered virtual agent solution for contact centers, will demonstrate its omnichannel cloud-based self-service solution at Enterprise Connect this March. Enterprise Connect will be held from March 18 to […]
The former Convergys Chief Executive Officer becomes the latest addition to SmartAction’s Board of Directors to assist in the growth of its top-rated AI-powered virtual agent solution for contact centers. El Segundo, CA – Feb 22, 2019 – SmartAction, the top-rated AI-powered virtual agent solution for contact centers, today announced the appointment of David Dougherty […]
SmartAction is compatible with key Avaya contact center solutions El Segundo, CA – November 12, 2018 — SmartAction, the leading AI-powered virtual agent solution for contact centers, today announced that its solutions are compliant with key contact center solutions from Avaya, a global provider of business communications software, systems, and services. SmartAction’s AI-powered virtual agents […]
Leading analysts name SmartAction as the top solution provider for contact center leaders looking for an AI-powered solution to automate voice and chat conversations handled by live agents
With AI adoption within contact centers at an all-time high, the Los Angeles based company is prepared to scale its impact as the market searches for omni-channel automation approaches to offload the conversations handled by live agents today. El Segundo, CA – July 12, 2018 – SmartAction, the leading AI virtual assistant solution for call […]
The cloud-based conversational AI platform has shown promising results in cost reduction, productivity, and scalability in the contact center EL SEGUNDO, CA (May 1, 2018) – SmartAction today announced the release of their newest solution offering, Omni-bot™ for the contact center. With the release, SmartAction demonstrates AI expertise in both voice and digital customer service […]
Selected from 4,000 nominated companies, SmartAction CEO Tom Lewis will present its latest technology and growth trajectory to exclusive audience of innovators, investors and business leaders El Segundo, CA (March 5, 2018) – SmartAction, provider of the first omnichannel customer self-service platform powered by AI, has been selected for the second time to present at […]
On the heels of $33 million in strategic growth investments, the Los Angeles-based company onboards proven business executives for expansion in both direct and partner channels El Segundo, CA – March 1, 2018 — SmartAction, provider of the first omnichannel customer self-service platform powered by AI, today announced that it has hired two highly experienced […]
Most contact centers have an over-reliance on live agents for even the most repetitive and rudimentary calls and chats. With cloud-based virtual agents, you can automate conversations your live agents are handling today without sacrificing an ounce of CX.
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