As consumer adoption of Artificial Intelligence-powered devices reaches an inflection point, SmartAction is poised to expand its market leadership in enterprise AI with customer service solutions. El Segundo, CA, February 5, 2018 — SmartAction, provider of the first omnichannel customer self-service platform powered by AI, today announced that it secured $33 million in strategic growth […]
SmartAction leverages industry-leading Genesys Customer Experience Platform to deliver world-class customer journeys El Segundo, Calif. – July 26, 2017 – SmartAction has launched its intelligent customer self-service solution on the Genesys AppFoundry, an online marketplace for customer experience solutions. The AppFoundry allows Genesys customers to discover, research, and connect with a broad range of customer […]
PRESS RELEASE SmartAction, a leading provider of customer self-service solutions, today announced it has been included in the list of “Cool Vendors” in the CRM Customer Service and Support [i] report by Gartner, Inc.
PRESS RELEASE Attributes Significant Revenue Growth to Proven Expertise by a Trusted Team Across Multiple Verticals El Segundo, CA (November 16, 2016) — SmartAction today announced it ranked on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences, and energy tech companies in North America. SmartAction’s chief executive […]
PRESS RELEASE SmartAction’s Intelligent Voice Automation (IVA®) enhances the voice self-service component of the inContact inCloud Ecosystem for the contact center. Los Angeles, CA (October 10, 2016) – Today, SmartAction announced its inCloud Ecosystem (iCE) partnership with contact center software leader inContact. SmartAction is the leader in artificial intelligence powered voice self-service and will help […]
PRESS RELEASE Intelligent Voice Automation (IVA®) has been specialized to serve medical device suppliers and manufacturers. LOS ANGELES, CA, (October 5, 2016) — Today, SmartAction released its Intelligent Voice Automation (IVA®) in Life Sciences solution. It encompasses a robust set of voice self-service applications and methodologies that are tailored for use by medical supplies distributors, […]
SAN ANTONIO, TX (October 4, 2016) – SWBC, an international financial services company providing a wide range of insurance, mortgage and investment services to individuals, business and financial institutions, announced that its financial institution group is partnering with SmartAction, a Calif.-based provider of Artificial Intelligence (AI) voice self-service in order to power a next generation […]
PRESS RELEASE SmartAction’s Intelligent Voice Automation (IVA®) includes in-call text capabilities, which help to capture challenging pieces of data like email addresses. LOS ANGELES, CA, (March 3, 2016) — SmartAction today released details about its innovative In-Call Text capabilities that have been integrated into its proprietary voice self-service solution, Intelligent Voice Automation (IVA®). IVA® is […]
PRESS RELEASE Intelligent Voice Automation (IVA®) Honored for Exceptional Innovation Los Angeles, CA (January 12, 2016) — SmartAction announced today that TMC, a global, integrated media company, has named Intelligent Voice Automation (IVA®) as a 2016 CUSTOMER Product of the Year Award winner for the fifth straight year. IVA® is a disruptive call automation solution […]
PRESS RELEASE SmartAction’s Intelligent Voice Automation (IVA®) includes GPS Location functionality, making it attractive to companies who rely on locating their customers in real-time. LOS ANGELES, CA, (December 11, 2015) — SmartAction today released details about its innovative GPS Location and Tracking capabilities that have been integrated into its proprietary voice self-service solution, Intelligent Voice […]
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