SmartAction Awarded a 2015 CRM Excellence Award
PRESS RELEASE
SmartAction Awarded a 2015 CRM Excellence Award
SmartAction’s Intelligent Voice Automation recognized for exceptional innovation
EL SEGUNDO, CA, (May 1, 2015) — SmartAction announced today that TMC, a global, integrated media company, has named Intelligent Voice Automation as a recipient of a 2015 CRM Excellence Award, presented by CUSTOMER magazine.
Intelligent Voice Automation (IVA™), also known as “IVR with a Brain,” is SmartAction’s disruptive call automation solution that takes ground-breaking artificial intelligence and infuses it with state-of-the-art speech recognition capabilities, creating a customer service experience that rivals that of a live agent. Tom Lewis, CEO of SmartAction, said, “We are delighted to receive the recognition that comes with winning the CRM Excellence Award. It is yet another demonstration of SmartAction’s ability to foster relationships in a meaningful way for both our clients and their customers.”
Based on hard data, the CRM Excellence Awards rely on facts and statistics demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.
“The 16th Annual CRM Excellence Award honors SmartAction for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief. “SmartAction has demonstrated to the editors of CUSTOMER magazine that IVATMimproved the processes of their clients’ businesses by streamlining and facilitating the flow of information,” added Tehrani.
The 2015 CRM Excellence Award winners are highlighted in the May 2015 issue of CUSTOMER magazine.
About SmartAction
SmartAction offers one-of-a-kind Artificial Intelligence (AI) voice self-service for medium to large businesses. We use a cloud-based technology grounded in purpose-driven Artificial Intelligence that utilizes Natural Language speech capabilities as a means to complete self-service calls. Commonly used for providing customer service, our Intelligent Voice Automation technology allows companies to handle complex customer interactions with an intuitive, resourceful, and cognizant AI agent. In addition, SmartAction is a registered Visa and Mastercard service provider, PCI-DSS certified, and HIPAA complaint.
Learn more at smartaction.ai or contact us.
About CUSTOMER:
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
About TMC
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer , and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 – HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; SmartVoice Conference; Software Telco Congress; Super Wi-Fi Summit – The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo; Fitness and Sports Wearable Technology (FAST) Expo, WebRTC Conference & Expo; and more. Visit TMC Events for additional information.
For more information about TMC, visit www.tmcnet.com.
Company Contacts:
SmartAction Contact
Charlie Schrier
Marketing Associate & Content Specialist
310-773-2387
charlie.schrier@smartaction.ai
TMC Contact
Rebecca Conyngham
Marketing Manager
203-852-6800, ext. 287
rconyngham@tmcnet.com
