Automate Repetitive Inquiries

Human-like AI Agents designed to meet your unique needs, offer quick, effective solutions, enhance satisfaction, reduce wait times, and lower costs.

man talking on phone with virtual agent

Empowering Brands with Contact Center Automation

With 21 years of innovation, SmartAction is at the forefront of customer service technology. Our AI-powered solutions are crafted to address high-volume inquiries efficiently. Leveraging our conversational AI and intent-building process, we help you manage customer interactions with unmatched precision and effectiveness.

2024 CX Outlook: 4 Crucial Building Blocks in Nex-Gen Call Centers

Explore the future of customer service with our 2024 Outlook eBook, featuring in-depth analysis and predictions on AI, omnichannel automation, RPA, and human-like virtual agents, enriched by expert insights from SmartAction leaders.

Discover NOVA’s Key Features

From drag-and-drop functionality to instant call flow updates, NOVA’s friendly UI and cutting edge features make optimizing your CX easier than ever before.

woman talking to virtual agent on phone

Cutting-Edge Technology for Superior Service

Leveraging Natural Language Understanding (NLU), Natural Language Generation (NLG), and Multi-Lingual support, our state-of-the-art technology, powered through our proprietary agent design center, ensures scalability, accuracy, and seamless integration across various channels.  Our unique intent-building methodology is tailored precisely to your requirements and even identifies additional intents and opportunities through our in-depth call study. Unlike generic solutions, our strategy ensures that your virtual agents are specifically attuned to your business, delivering unmatched performance and exceptional customer experiences.

Woman chatting with virtual chatbot

AI-Powered Virtual Agents for Voice, Chat, & SMS

Empower your customers to engage your business in the channel they prefer. For text-based conversations, incorporate visual elements such as image carousels, quick-reply buttons, and other rich media content to deliver an immersive chat experience.

Don’t Take Our Word for It

Hear what our customers have to say.

Engage. Resolve. Repeat.

End-to-end conversational AI support included

Omnichannel self-service over voice, chat, and SMS text

Integration with your contact center & business apps

Insurance Claim Status

Leverage AI expertise and speed to innovation

Deliver always-on, personalized customer support

Achieve an average of 66% in operational savings

How It Works

SmartAction integrates with any contact center platform, telephony setup, and data systems you use.

Trusted by Leading Brands

  • “Our customers love our advanced self-service capabilities over voice and chat, and we couldn’t be happier with the partnership.”

    Aarde Cosseboom
    Senior Director GMS Technology, Product & Analytics
    TechStyle Fashion Group

  • “Every time we grow demand, we can’t grow people. So that’s why we turned to SmartAction — to help us continue to grow our support functions as we grow our business.”

    Tim Harpe
    Director, Customer Operations

  • “We’ve grown to more than 1.3 million customers, but haven’t had to add headcount to our contact center.”

    TJ Clayton
    Asst. Vice President, Admin Services
    Legal & General America

Featured Case Studies

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Schedule a demo with us.

#1 Rated AI-Powered Virtual Agents for Contact Centers

5 Star Reviews

Most contact centers have an over-reliance on live agents for even the most repetitive and rudimentary calls and chats. With cloud-based virtual agents, you can automate conversations your live agents are handling today without sacrificing an ounce of CX.

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