The Conversational AI Journey: What to Expect from Start to Finish
Understanding the work involved before and after you deploy a virtual agent makes all the difference between a poor customer experience and one that’s on par with your best live agent. What’s surprising to many is that getting alignment from internal stakeholders may be the biggest challenge of your conversational AI journey–and most of the work to improve virtual agent performance actually happens after going live.
Join us for this webinar as SmartAction CEO, Gary Davis, shares insights and best practices for implementing AI virtual agents in the contact center. After deploying conversational AI for more than 100 leading brands, we’ve learned a few lessons on what can make—or break the automated customer experience.
Key Takeaways:
- Who are the internal stakeholders you need to involve and engage to make your conversational AI project a successful one?
- Automating a customer service call isn’t as simple as using a script from a human interaction
- What happens after go-live: monitoring, fine-tuning, and training your virtual agent
- The potential ROI when conversational automation is done right
Watch This
Webinar
Gary Davis
CEO,
SmartAction
The Conversational AI Journey: What to Expect from Start to Finish
On-Demand Webinar
Understanding the work involved before and after you deploy a virtual agent makes all the difference between a poor customer experience and one that’s on par with your best live agent. What’s surprising to many is that getting alignment from internal stakeholders may be the biggest challenge of your conversational AI journey–and most of the work to improve virtual agent performance actually happens after going live.
Join us for this webinar as SmartAction CEO, Gary Davis, shares insights and best practices for implementing AI virtual agents in the contact center. After deploying conversational AI for more than 100 leading brands, we’ve learned a few lessons on what can make—or break the automated customer experience.
Key Takeaways:
- Who are the internal stakeholders you need to involve and engage to make your conversational AI project a successful one?
- Automating a customer service call isn’t as simple as using a script from a human interaction
- What happens after go-live: monitoring, fine-tuning, and training your virtual agent
- The potential ROI when conversational automation is done right
