Reducing Contact Center Costs Without Compromising Customer Experience
![Reducing contact center costs_thumb](https://smartaction.ai/wp-content/uploads/2021/04/Reducing-contact-center-costs_thumb-1024x576.jpg)
As contact centers move forward with planning and decision making to meet corporate goals, it is important to consider the potential cost impact. There is always risk associated to cutting costs – from outsourcing to technology – decisions have to be made but, the wrong move can have a detrimental effect on your customer experience. As we move into 2016 it’s time to update the way we view contact centers and re-evaluate the way agents are being used.
In this webinar we will discuss:
- Insource vs. outsource: What’s right for your business?
- Outsourcing the right way and mitigating the risk associated
- The agent experience: How to create agent success
Watch This
Webinar
![dennis 1](https://smartaction.ai/wp-content/uploads/2021/04/dennis-1.png)
Dennis Weikle
Founder & Managing Director,
PPT Solutions
![steve](https://smartaction.ai/wp-content/uploads/2021/04/steve.png)
Steve Prodger
SVP Customer Experience,
SmartAction