Reducing Contact Center Costs Without Compromising Customer Experience

As contact centers move forward with planning and decision making to meet corporate goals, it is important to consider the potential cost impact. There is always risk associated to cutting costs – from outsourcing to technology – decisions have to be made but, the wrong move can have a detrimental effect on your customer experience.  As we move into 2016 it’s time to update the way we view contact centers and re-evaluate the way agents are being used.

In this webinar we will discuss:

• Insource vs. outsource: What’s right for your business?
• Outsourcing the right way and mitigating the risk associated
• The agent experience: How to create agent success