Navigating the Complexities of DME Customer Service
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Due to the nature of the healthcare system, a patient is faced with trying to navigate through complex processes just to accomplish fairly simple and repetitive requests. The reality is a many of these processes can be automated taking pressure off the agent and allowing the patient to self-serve on their own time.
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Webinar
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Tom Lewis
CEO
SmartAction
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Debra Vasquez
Service Coordinator,
J&B Medical Supply, Inc