MGM Resorts and Royal Caribbean Cruises Share Insights to Conversational AI Self-Service
Watch this live panel to hear how these experts introduced Artificial Intelligence to their Call Centers: why it’s needed, where to use it, and how it impacts the customer experience. Listen as panelists share first-hand experiences with AI-based virtual agents as they discuss: the right time for a self-service strategy and how to measure the business benefits; creating a balance between agents and automation; from simple to complex, what can be automated; and the positive impact on customers and agents.
This webinar explores:
- Key thresholds to determine the fit for conversational AI
- Developing the right AI self-service strategy
- What can and should be automated
- Creating a balance between AI automation and live agents
- How to measure ROI
- Positive CX results using virtual agents
Watch This
Webinar
H. Fletch Brunelle
SVP, Customer Care,
MGM Resorts
Rachel Pace-Maron
OCU Consultant | Trade Support
& Service,
Royal Caribbean
MGM Resorts and Royal Caribbean Cruises Share Insights to Conversational AI Self-Service
On-Demand Webinar
Listen to contact center leaders from MGM Resorts and Royal Caribbean Cruises as they share their first-hand experiences with AI-powered virtual agents. This webinar explores:
-
Developing the right AI self-service strategy
-
What can and should be automated
-
Creating a balance between AI automation and live agents
-
How to measure ROI
-
Positive CX results using virtual agents
