Masterclass: Conversational AI for the Contact Center

masterclass-webinar

Is there a difference between speech-to-text accuracy on your phone versus the contact center? Yes, and there’s a BIG difference – because in customer service, you can predict what your customer might say. Understand what that power of prediction means and how conversational AI experts are able to tune the experience to your customer grammars and intents to ensure accuracy far beyond your home device or speech-to-text on your phone.

Join to learn and see:

  • How advanced conversational AI is purpose-built for each interaction
  • How NLU tailoring bridges the gap between what you say vs. what the ASR hears
  • Real-world examples of speech-to-text missing the mark but AI making it right

Watch This
Webinar

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Brian Morin

Chief Marketing Officer,
SmartAction

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Helena Chen

Director of Product Marketing,
SmartAction

Masterclass: Conversational AI for the Contact Center

On-Demand Webinar

Is there a difference between speech-to-text accuracy on your phone versus the contact center? Yes, and there’s a BIG difference – because in customer service, you can predict what your customer might say. Understand what that power of prediction means and how conversational AI experts are able to tune the experience to your customer grammars and intents to ensure accuracy far beyond your home device or speech-to-text on your phone.

Join to learn and see:

  • How advanced conversational AI is purpose-built for each interaction
  • How NLU tailoring bridges the gap between what you say vs. what the ASR hears
  • Real-world examples of speech-to-text missing the mark but AI making it right
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