Masterclass: Conversational AI for the Contact Center
Is there a difference between speech-to-text accuracy on your phone versus the contact center? Yes, and there’s a BIG difference – because in customer service, you can predict what your customer might say. Understand what that power of prediction means and how conversational AI experts are able to tune the experience to your customer grammars and intents to ensure accuracy far beyond your home device or speech-to-text on your phone.
Join to learn and see:
- How advanced conversational AI is purpose-built for each interaction
- How NLU tailoring bridges the gap between what you say vs. what the ASR hears
- Real-world examples of speech-to-text missing the mark but AI making it right
Watch This
Webinar
Brian Morin
Chief Marketing Officer,
SmartAction
Helena Chen
Director of Product Marketing,
SmartAction
Masterclass: Conversational AI for the Contact Center
On-Demand Webinar
Is there a difference between speech-to-text accuracy on your phone versus the contact center? Yes, and there’s a BIG difference – because in customer service, you can predict what your customer might say. Understand what that power of prediction means and how conversational AI experts are able to tune the experience to your customer grammars and intents to ensure accuracy far beyond your home device or speech-to-text on your phone.
Join to learn and see:
- How advanced conversational AI is purpose-built for each interaction
- How NLU tailoring bridges the gap between what you say vs. what the ASR hears
- Real-world examples of speech-to-text missing the mark but AI making it right
