IVR Capabilities & Deployment

“Make good decisions.” Mothers say it to their children before they go out with friends; executives say it to their managers before they purchase from a vendor. But to make a good decision, you need to know right from wrong, and in the world of voice self-service, what does that look like?

Despite popular perception to the contrary, voice and IVR technology actually has evolved a great deal since the 1960’s. So if your eyes glaze over when IVR is brought up, it’s because you still have that antiquated perception, and this webinar is for you. From new and improved capabilities to modern deployment methods, a new-age voice self-service solution can offer much more than a simple buffer between your customers and agents.This webinar is part of our educational series with the objective to show you what a modern voice solution looks like, so you’ll be able to determine “right’ from “wrong” when it comes to your own IVR. 

Attend this event to learn the following:

• IVR Capabilities
  
  
  • DTMF
  • Directed Dialog
  • Natural Language
  • Artificial Intelligence

• Deployment Options
  
  
  • Self-Managed
  • Cloud
  • On-Premise

• Development Lifecycle – A realistic overview of implementation to maintenance