IVA is the New IVR
Let’s face it, your customer service reps are handling too many repetitive, linear interactions that could be easily automated, but the limitations of your touchtone IVR means you are unable to expand self-service capabilities to automate more.
Hear how IVA (intelligent virtual assistants) powered by advanced speech recognition and natural language processing are replacing the traditional IVR with “How can I help you today,” instead of “Press 1” and helping customers self-serve common requests.
Key Takeaways:
- Key thresholds to determine the fit for conversational AI
- Where to start? Buy or build?
- Blueprint for success from leading companies
- Tips to guarantee a CX as good or better than live agents
Watch This
Webinar
Brian Morin
Chief Marketing Officer,
SmartAction
Phillip Fisher
CX Solutions Consultant,
SmartAction
IVA is the New IVR
On-Demand Webinar
Hear how IVA (intelligent virtual assistants) powered by advanced speech recognition and natural language processing are replacing the traditional IVR with “How can I help you today,” instead of “Press 1” and helping customers self-serve common requests.
