Customer Spotlight: National Insurer Shares Insights to AI-Powered Virtual Agent Implementation
Legal & General America, a top ten US insurer, recognized that customers’ needs were evolving towards more simplified, low-effort experiences. To help streamline voice and text self-service, they implemented AI-powered virtual agents.
Join the webinar to hear Kris Wong, Asst. VP of Admin Services, tell Legal & General’s story of transformation to cloud-based AI automation, including:
- Building the business case
- Best practices for implementation & integration
- Results and roadmap
Key Takeaways:
- Learn how Legal & General uses virtual agents to automate billing processes and more
- Discover how cloud-based virtual agents seamlessly integrated with Legal & General’s IVR and contact center systems
- Find out how Legal & General identified the top call drivers for voice and text automation
- Hear why Legal & General chose outsourcing for the lowest risk implementation possible
Watch This
Webinar
Kris Wong
Assistant VP of Admin Services,
Legal & General America
National Insurer Shares Insights to AI-Powered Virtual Agent Implementation
On-Demand Webinar
Legal & General America, a top ten US insurer, recognized that customers’ needs were evolving towards more simplified, low-effort experiences. To help streamline voice and text self-service, they implemented AI-powered virtual agents.
Join the webinar to hear Kris Wong, Asst. VP of Admin Services, tell Legal & General’s story of transformation to cloud-based AI automation, including:
-
Building the business case
-
Best practices for implementation & integration
-
Results and roadmap
