Design Virtual Agents that Don’t Suck
Lunch & Learn Webinar: AAA & Award-Winning Hollywood Screenwriter on Designing Virtual Agents that Don’t Suck
Join this working session with an award-winning Hollywood screenwriter and AAA, one of the Top 25 Most Trusted Brands, who took their most critical CX – emergency roadside assistance – and handed it to an AI-powered virtual agent for voice and SMS self-service.
This interactive working session gets into the gritty details of designing conversation flows for a human-to-machine experience that rivals or exceeds live agents. Mark will do live “mockups” with audience members and step through the complex critical thinking required to determine if and where AI can fit.
- Play-by-play on the AAA voice self-service makeover
- LIVE conversation flow makeovers from audience
- Schematics of successful interactions
- How data + business logic keeps virtual agents in their “swim lane”
Watch This
Webinar
Brian Morin
Chief Marketing Officer,
SmartAction
Mark Landry
VP, Product
SmartAction
Designing Virtual Agents that Don’t Suck
On-Demand Webinar
Lunch & Learn Webinar: AAA & Award-Winning Hollywood Screenwriter on Designing Virtual Agents that Don’t Suck
Join this working session with an award-winning Hollywood screenwriter and AAA, one of the Top 25 Most Trusted Brands, who took their most critical CX – emergency roadside assistance – and handed it to an AI-powered virtual agent for voice and SMS self-service.
This interactive working session gets into the gritty details of designing conversation flows for a human-to-machine experience that rivals or exceeds live agents. Mark will do live “mockups” with audience members and step through the complex critical thinking required to determine if and where AI can fit.
- Play-by-play on the AAA voice self-service makeover
- LIVE conversation flow makeovers from audience
- Schematics of successful interactions
- How data + business logic keeps virtual agents in their “swim lane”
