Common Chatbot Challenges That You’ve Probably Overlooked
![Common Chatbot Challenges_thumb](https://smartaction.ai/wp-content/uploads/2021/04/Common-Chatbot-Challenges_thumb-1024x576.jpg)
Many people envisioned their customers having natural conversations with chatbots instead of live customer service reps, allowing brands to reduce headcount and cut costs. In reality, upwards of 70% of implementations have had extensive delays and fallen flat in meeting customer expectations. Want to avoid that? Follow the five best practices for implementing a successful, effective, and seamless chatbot experience for your customers: avoid silos, provide agent access, make it transactional, leverage data, and set expectations. Watch the video for more details about each best practice.
Key Takeaways:
- Avoid silos
- Agent access
- Transactional
- Leverage data
- Set expectations
Watch This
Webinar
![joe](https://smartaction.ai/wp-content/uploads/2021/04/joe.png)
Brian Morin
SVP, Marketing,
SmartAction
![liam](https://smartaction.ai/wp-content/uploads/2021/04/liam.png)
Phillip Fisher
Director, Client Solutions,
SmartAction