Common Chatbot Challenges That You’ve Probably Overlooked

Many people envisioned their customers having natural conversations with chatbots instead of live customer service reps, allowing brands to reduce headcount and cut costs. In reality, upwards of 70% of implementations have had extensive delays and fallen flat in meeting customer expectations. Want to avoid that? Follow the five best practices for implementing a successful, effective, and seamless chatbot experience for your customers: avoid silos, provide agent access, make it transactional, leverage data, and set expectations. Watch the video for more details about each best practice.

Key Takeaways:

• Avoid silos
• Agent access
• Transactional
• Leverage data
• Set expectations