CEO Tom Lewis explains what it means to make transformational change in your contact center. For SmartAction clients, it is a Journey not a Destination.
CEO Tom Lewis explains what it means to make transformational change in your contact center. For SmartAction clients, it is a Journey not a Destination.
Most contact centers have an over-reliance on live agents for even the most repetitive and rudimentary calls and chats. With cloud-based virtual agents, you can automate conversations your live agents are handling today without sacrificing an ounce of CX.
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