Surveys
Higher Completion Rates with Conversational AI


How can you get better if you don’t know how you’ve performed? While surveys can often be tedious for customers and businesses alike, they are integral for obtaining insights and giving customers a voice. With customer service automation, you’ll be able to use virtual agents to conduct surveys and gather feedback – all with a touch of a button.

Complete Surveys at a High Rate

Collect Subjective Information Beyond Yes-or-No Responses

Encourage Anecdotal Information & Offer Follow-Up Questions Based on Prior Answers

Tie Survey Responses Back to Specific Customer Service Agents

Conduct Interesting, Informative, & Useful Surveys

Capture Information from Abandoned Surveys
How Survey solutions are being used today
Services
A leading survey provider to enterprises implemented an automated survey that can be customized for each of their business clients and capture data from every survey.
Services
A technology installation company contacts customers about the service provided by their technician. The solution recognizes dissatisfied customers and transfers them to live agents for specific attention. This particular innovation led to the company’s service ranking jumping from #18 to #4.