Customer Service Solutions
Think your customer service is too complex to automate? Think again.
Solutions that deploy fast and bring immediate savings to your organization
SmartAction’s AI-powered virtual agents automate millions of simple to complex customer calls, chats, and texts with conversational Artificial Intelligence (AI). Our cloud-based virtual agents make it easy to automate the repetitive conversations that your live agents handle today. By connecting the SmartAction “AI-brain” to your customer data, the sky is the limit for a personalized, predictive, and human-centric AI experience for your customers.
Accounts & Memberships
Enable customers to update their own account and membership data
Authentication
Authenticate customers before passing to a live agent or keeping in automation
Billing & Payments
PCI compliant automation for secure transactions
Claims
Start with automating claim status then expand.
Collections
Mimic live agent behavior for collections with conversational AI
FAQ
Automate answers to the most common questions
Natural Language Greeting
Greet customers in natural language, “How can I help you today?”
Order Management
Effortless self-service for each step like order status, returns, and much more.
Registration & Warranty
Offload tedious product registration and warranty call types to virtual agents
Reservations & Scheduling
Dynamic appointment setting and rescheduling
Tech Support
Automate Tier-0 and Tier-1 tech support processes before escalating to a tech
