Scheduling
Automated and Intelligent Scheduling
Provide customers with an intelligent virtual agent for scheduling and rescheduling appointments, deliveries, nurse visits, and more. Customers can feel comfortable using such conversational language as, “Friday, early AM,” to specify availability because the solution utilizes Natural Language Processing throughout the entire call.
Personalize Appointments
Reschedule Missed or Conflicting Appointments
Integrate with Backend Scheduling Systems
Collect Important Customer Information & Use it Correctly
Make Business-Specific Appointments Without the Use of a Human Agent
How Scheduling solutions are being used today
Logistics
A storage container service initiated reminder calls to obtain complex logistical information from customers prior to arriving on-site. The application asked specific questions about the drop-off location (driveway size, overhanging trees, street width). Sophisticated Natural Language Processing facilitated smooth delivery of the customer’s storage container, saving money on live agents and unprepared container delivery.
Shipping
A large shipping company that makes deliveries for multinational retailers implemented an application that schedules home deliveries accurately and effectively. With seamless integration to the shipping scheduling system, customers find their ideal time for delivery using the scheduling solution.
