Pricing
Scalable pricing that’s straightforward and easy to understand – just like the customer experience you’ll deliver through SmartAction’s conversational AI.
You get more than just a technology stack. You also get expert services from customer experience gurus.
The virtual agents we build, implement, and sustain through the lifetime of your contract are an extension of your best live agent. They’re information gatherers, problem solvers, and repetition busters — capable of doing much of the same work as a human agent, for 1/3 the cost.
Start with voice where ROI is greatest, then scale digital channels.
One-time setup fee based on conversation complexity
Tiered monthly subscription to suit your business needs
Calls priced per minute usage, so you only pay what you use
Digital apps priced per conversation to maximize value
All we need is your monthly call volume and what conversations you want to automate to determine the best subscription plan.
Contact us for detailed pricing and free ROI assessment.
The SmartAction price includes:
Total Experience
Full management of the conversational AI solution—from the design and build, to the ongoing operation and optimization.
Best-in-class AI Technology
Advanced Natural Language Understanding (NLU) tailored for the conversations your customers are having with live agents.
Dedicated Team of Experts
Access to specialists in conversation design, NLU modeling, data science, telephony engineering, and CX.
Monitoring and Improvements
Continuous training and fine-tuning of AI models to improve virtual agent performance and conversation flow.
Custom Reporting & Analytics
Data-driven insights, call metrics, and performance KPIs customized to your line of business.
System Integrations
Seamless integration with any contact center platform, CRM software, and internal systems you use.
Your customers will love:
Conversational Self-Service
No more navigating through confusing phone menus and IVR systems that don't understand.
Omnichannel Engagement
No need to repeat the same information when transferring or switching channels.
24/7 Customer Support
No more hold times or calling for assistance during operating hours on certain days.
Proactive Notifications
No more forgetting appointments or being last to know about important updates.
See the ROI trusted businesses achieve with SmartAction's fully managed solution.
Brightree generates $1.88M/year in payments, assisting many of their partners achieve an ROI of 200% or more.
Read case study
