Features
Explore the powerful features of NOVA, SmartAction’s virtual agent design platform, boasting industry-leading features like drag and drop functionality, instant call flow updates, and more.
Drag & Drop
Our simple and intuitive drag-and-drop UI make it simple to design and customize your AI agents.
Pre-built Steps
Our ready-made elements cover a wide range of common customer interactions, from greeting messages to information collection.
Omnichannel
This powerful capability ensures a seamless and consistent experience across all channels, whether it’s voice, text, or chat.
Multi-Location
Our multi-location solution is built to accommodate and seamlessly manage interactions for multiple locations or departments within a single, unified system.
Compliance & Security
SOC2, PCI compliance and more back our powerful technology, including security control at every level of the journey instead of a one-size-fits-all approach.
QA & Testing
Rigorous testing by our QA team of the application’s established acceptance criteria ensures the call flow works as expected before going to UAT.
Instant Call Flow Updates
On-demand message changes allow real-time updates to your call flows making them as flexible as your business needs.
Complex Voice Integrations
Unique coding methodologies allow us to establish vital telephony and system connections without delay or error.
Call Recording & Transcripts
Review call recordings and transcriptions all within the NOVA UI to better understand inquiries, transfers, and more.
Friendly UI
NOVA empowers you to effortlessly construct complex call flows, integrate diverse elements, and sculpt your customer’s journey with precision—all without writing a single line of code.
Agile Call Flows
Craft open-ended or prescriptive conversational dialogues to suit whatever customer journey you need. With NOVA, you can build call flows that are as high-level or niche as you desire.
Hypercare
No one does Hypercare like we do! Following Go-Live, tailored to your size and call volume, we’re committed to being your long-term partner in success.
Multi-Language
Harness the power to craft conversations in over 90+ languages, ensuring your business connects with customers globally in their native tongue.
Guardrails
Safeguards designed to ensure the retrieval of only validated information, ensuring reliability and reducing the risk of miscommunication.
Tim Harpe
Director of Customer Operations
