Virtual Agent News | SmartAction

April 9 2020

SmartAction Teams Up with NFL QB Jameis Winston and Dr. Scott Kelley for Coronavirus Self-Assessment

SmartAction lends it recently-released Rapid Response Virtual Agent to the toll-free coronavirus hotline launched by NFL QB Jameis Winston and Dr. Scott Kelley to help families get rapid responses to common questions, triage callers, and provide guidance for medical treatment and/or a coronavirus test. Los Angeles, CA – April 9, 2020 – SmartAction®, a leading […]

April 1 2020

SmartAction Responds to Pandemic with a No-Fee Rapid Response AI Solution to Rescue Contact Centers from COVID-19 Hold Times

SmartAction is responding to the current crisis with a Rapid Response Virtual Agent that intercepts callers with a seamless channel switching experience to answer commonly asked questions and even screen callers to create an escalation path (e.g. COVID-19 triage questions for healthcare providers). Los Angeles, CA – April 01, 2020 – SmartAction®, a leading provider […]

February 11 2020

SmartAction Sees Record Growth Against Backdrop of Achieving Profitability

Leading provider of AI-powered Virtual Agents for omnichannel self-service posts its largest growth in sales bookings for the year. Los Angeles, CA – February 11, 2020 – SmartAction®, a leading provider of AI-powered Virtual Agents for contact centers, today announced that it closed 2019 with record growth driven by an 80 percent increase in sales […]

November 19 2019

Purchasing Power’s AI-Powered Virtual Agent Wins Top Honor for Excellence in Self-Service

Frost & Sullivan awards Purchasing Power® for their AI-Powered Virtual Agent created in partnership with SmartAction® to enable conversational self-service for their customers. El Segundo, CA – November 19, 2019 – SmartAction, the top-rated virtual agent solution for contact centers, is pleased to announce its implementation with Purchasing Power was awarded the top honor in […]

May 17 2019

SmartAction chosen as a 2019 Red Herring Top 100 North America Winner

May 17, 2019, Pasadena, U.S. – SmartAction today announced that it had been chosen as a winner of Red Herring Top 100 North America 2019, which recognizes the continent’s most exciting and innovative private technology companies. SmartAction provides AI-powered virtual agents for call centers to automate conversations traditionally handled by live agents over voice, chat, and text. […]

March 15 2019

SmartAction to Showcase Top-Rated AI-powered Virtual Agent Solution at Enterprise Connect 2019

SmartAction’s cloud-based virtual agents automate conversations that live agents traditionally handled over voice, chat, and text El Segundo, CA – March 12, 2019 – SmartAction, the #1 AI-powered virtual agent solution for contact centers, will demonstrate its omnichannel cloud-based self-service solution at Enterprise Connect this March. Enterprise Connect will be held from March 18 to […]

February 21 2019

SmartAction Names Former Convergys CEO, David Dougherty, to Board of Directors

The former Convergys Chief Executive Officer becomes the latest addition to SmartAction’s Board of Directors to assist in the growth of its top-rated AI-powered virtual agent solution for contact centers. El Segundo, CA – Feb 22, 2019 – SmartAction, the top-rated AI-powered virtual agent solution for contact centers, today announced the appointment of David Dougherty […]

November 12 2018

SmartAction Solutions Now Rated “Avaya Compliant”

SmartAction is compatible with key Avaya contact center solutions El Segundo, CA – November 12, 2018 — SmartAction, the leading AI-powered virtual agent solution for contact centers, today announced that its solutions are compliant with key contact center solutions from Avaya, a global provider of business communications software, systems, and services. SmartAction’s AI-powered virtual agents […]

November 7 2018

SmartAction Wins the Frost & Sullivan 2018 North American Product Leadership Award for Its AI-enhanced Customer Self-service Solutions

Leading analysts name SmartAction as the top solution provider for contact center leaders looking for an AI-powered solution to automate voice and chat conversations handled by live agents

July 13 2018

SmartAction Responds to Aggressive Adoption of its AI Virtual Assistant Solution for Call Centers, Appoints Brian Morin as Chief Marketing Officer

With AI adoption within contact centers at an all-time high, the Los Angeles based company is prepared to scale its impact as the market searches for omni-channel automation approaches to offload the conversations handled by live agents today. El Segundo, CA – July 12, 2018 – SmartAction, the leading AI virtual assistant solution for call […]

May 1 2018

SmartAction Introduces Omni-bot™, the First Omnichannel Customer Self-Service Platform Powered by Artificial Intelligence

The cloud-based conversational AI platform has shown promising results in cost reduction, productivity, and scalability in the contact center EL SEGUNDO, CA (May 1, 2018) – SmartAction today announced the release of their newest solution offering, Omni-bot™ for the contact center. With the release, SmartAction demonstrates AI expertise in both voice and digital customer service […]

March 5 2018

SmartAction to Present at the Montgomery Summit

Selected from 4,000 nominated companies, SmartAction CEO Tom Lewis will present its latest technology and growth trajectory to exclusive audience of innovators, investors and business leaders El Segundo, CA (March 5, 2018) – SmartAction, provider of the first omnichannel customer self-service platform powered by AI, has been selected for the second time to present at […]

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