Services We Automate

Every day, Life Sciences companies work closely with dozens of stakeholders – patients, physicians, RNs, hospice caretakers, health systems, medical groups, PAs – the list goes on. These companies rely on SmartAction to help them maximize call efficiency, improve patient experience, and allow providers to focus on what matters most: care delivery.

These are the services our Life Science solutions can automate for businesses that work in medical supplies and devices, home care, and pharmaceuticals.

Each range of services consists of many smaller processes; click the red processes to review our deep seeded knowledge and expertise in automating the Life Sciences industry.

Order Services

  • Place Order
  • Product Information
  • Order Status & Tracking
  • Cancel/Change Order
  • Hold Order
  • Reordering
  • Reorder Reminder
  • Order Confirmations
  • Returns & Exchanges
  • Return Policy
  • Order History
  • Prescription Refill
  • Samples Confirmations

Lost Package Services

  • Shipping Resolution
  • Claim Processing
  • Claim Status
  • Refund Request
  • Reordering

Account Services

  • Cancel Account
  • Activate Account
  • Link Accounts

Payor Services

  • Health Insurance Verification
  • FAQ

Patient & Provider Services

  • Determining Medical
  • ICD Lookup
  • Lab Results
  • Reassessment of
    Medical Needs (O)

Financial Services

  • Collections
  • Credit Card Verification
  • Make a Payment
  • Setup Recurring Payments
  • Payment History
  • Notification of a Bill

Distributor Network

  • ETAs
  • Delivery Instructions
  • Inventory Check

#1 Rated AI-Powered Virtual Agents for Contact Centers

5 Star Reviews

Most contact centers have an over-reliance on live agents for even the most repetitive and rudimentary calls and chats. With cloud-based virtual agents, you can automate conversations your live agents are handling today without sacrificing an ounce of CX.

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