Picture this: a customer is browsing through your company’s website searching for a pair of shoes they’ve been dying for. They’re in luck. The stock has just been replenished, and they are now the proud owner of a pair. 5-7 days later, a brown box arrives on their doorstep. It’s a quick hit of dopamine, […]
AI chatbots for customer service are on the rise – and it’s all thanks to the advancements in technology and natural language processing. In fact, over 80% of businesses are striving to implement AI chatbots into their contact centers by 2020. These automated helpers (if implemented and integrated correctly) can make things easier for businesses […]
At the recent Tech Growth & Innovation Conference hosted by Gartner, many of the industry’s leading analysts presented on how businesses across the world needed to go digital. No matter which element of the business, finding ways to improve and optimize processes using digital technologies is a must. In customer care, the messaging-based channels are […]
Most contact centers have an over-reliance on live agents for even the most repetitive and rudimentary calls and chats. With cloud-based virtual agents, you can automate conversations your live agents are handling today without sacrificing an ounce of CX.
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