In November 2018, SmartAction’s AI-powered virtual agent solution was successfully tested by Avaya in its DevConnect program, a developer community and marketplace for third-party products that interoperate with Avaya technology (read news release). Only those solutions that extend the value of Avaya’s network are featured in Avaya’s DevConnect Marketplace after successfully completing formal joint compliance […]
The former Convergys Chief Executive Officer becomes the latest addition to SmartAction’s Board of Directors to assist in the growth of its top-rated AI-powered virtual agent solution for contact centers. El Segundo, CA – Feb 22, 2019 – SmartAction, the top-rated AI-powered virtual agent solution for contact centers, today announced the appointment of David Dougherty […]
Watch Part 1 of the Video Series, or watch Part 2. AI Self-Service Solutions Demonstrate Their Impact The world of technology is changing rapidly and innovations abound. This is no less true in the pursuit of an improved CX, where advanced speech recognition capabilities have finally allowed contact centers to access the vast cognitive abilities […]
Watch Part 3 of the Video Series: Frost & Sullivan Shares Real Examples of Companies That Use AI-powered Virtual Agents. Level Setting at a Time of Rapid Change AI-powered virtual agents present significant potential to improve the customer experience (CX) in the contact center. The advantages of automating more customer care-related processes are real and […]
Watch Part 2, Frost & Sullivan Discusses the Cognitive Abilities of AI-Powered Virtual Agents. Practical Solutions at a Time of Rapid Change AI-powered virtual agents present significant potential to improve the customer experience (CX) via call center automation. According to recent surveys by Frost & Sullivan’s Stratecast team, 20% of all companies have plans to […]
Call centers aren’t just handling calls anymore, now that customers have so many ways to communicate with brands. Every organization should be working towards an omnichannel call center, where customers can seamlessly move between channels. Recently, SmartAction CEO Tom Lewis, along with Director of Marketing Charlie Schrier, discussed how an omnichannel call center improves customer […]
SmartAction is compatible with key Avaya contact center solutions El Segundo, CA – November 12, 2018 — SmartAction, the leading AI-powered virtual agent solution for contact centers, today announced that its solutions are compliant with key contact center solutions from Avaya, a global provider of business communications software, systems, and services. SmartAction’s AI-powered virtual agents […]
In the contact center, it isn’t often that a new category of technology emerges. But as more and more companies are turning to conversational AI solutions to enable self-service automation over voice and chat, the analyst community has identified the need to create a distinct category for these cloud-based virtual agent solutions that mimic live […]
Leading analysts name SmartAction as the top solution provider for contact center leaders looking for an AI-powered solution to automate voice and chat conversations handled by live agents
Conversational chatbots were one of the leading marketing disruptors in call center automation last year, but fell in popularity as companies discovered the complexity of sustaining an efficient and successful chatbot. Unfortunately, many companies discovered this all too late and have invested too much time and money to back away. So what makes chatbots so […]
Most contact centers have an over-reliance on live agents for even the most repetitive and rudimentary calls and chats. With cloud-based virtual agents, you can automate conversations your live agents are handling today without sacrificing an ounce of CX.
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