As conversational AI capabilities and affordability have made big strides, organizations of all shapes and sizes are implementing it differently. At the highest level, these companies come in two types. The first hold onto their existing IVR and merely transfer routine conversations to AI-powered virtual agents while transferring the rest to live agents. Many organizations […]
If you’ve purchased a new pair of shoes in the last few years, chances are, you’ve been in a DSW Designer Shoe Warehouse store or purchased from their website. While DSW has encountered tremendous growth, that has also meant mounting customer service pressure yielding millions of inbound calls per year. DSW turned to SmartAction in […]
<<Step 4 This is the fifth of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. Use this guide to automate your contact center and Customer Experience (CX) with AI self-service in voice, chat, and text. Best Practice #5: Human-Centric Design from a team of CX Experts. Steps 1-4 in […]
May 17, 2019, Pasadena, U.S. – SmartAction today announced that it had been chosen as a winner of Red Herring Top 100 North America 2019, which recognizes the continent’s most exciting and innovative private technology companies. SmartAction provides AI-powered virtual agents for call centers to automate conversations traditionally handled by live agents over voice, chat, and text. […]
<<Step 3 | Step 5>> This is the fourth of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. Use this guide to automate your contact center and Customer Experience (CX) with AI self-service in voice, chat, and text. Best Practice #4: Avoid siloed channels with a […]
<<Step 2 | Step 4>> This is the third of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. Use this guide to automate your contact center and Customer Experience (CX) with AI self-service in voice, chat, and text. Best Practice #3: AI Without Data is Like […]
<<Step 1 | Step 3>> This is the second of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. Use this guide to automate your contact center and Customer Experience (CX) with AI self-service in voice, chat, and text. Best Practice #2: Virtual agents need “guardrails” There […]
Step 2>> Gartner predicts that “customers [soon] will prefer using speech-driven interfaces to other forms of self-service when given a choice.” That shift is being driven by advances in conversational AI, which uses advanced speech recognition and natural language processing to automate more calls, chats, and texts than ever before. Delivery over the cloud […]
IVR automation has been around for awhile, but for the most part, it just hasn’t been very good. It’s also been expensive and difficult to deploy. Everyone knows the limitations of IVR systems, and customers have a gag reflex when they hear most call automation. It’s hard to blame them. The cost and effort to […]
SmartAction’s cloud-based virtual agents automate conversations that live agents traditionally handled over voice, chat, and text El Segundo, CA – March 12, 2019 – SmartAction, the #1 AI-powered virtual agent solution for contact centers, will demonstrate its omnichannel cloud-based self-service solution at Enterprise Connect this March. Enterprise Connect will be held from March 18 to […]
Most contact centers have an over-reliance on live agents for even the most repetitive and rudimentary calls and chats. With cloud-based virtual agents, you can automate conversations your live agents are handling today without sacrificing an ounce of CX.
Request a demo and hear call samples from your industry!
You can view our privacy policy here.