At SmartAction, we design, build, and operate AI-powered virtual agents for more than a hundred brands, ranging from mid-sized companies to the Fortune 500. That means we’ve done a lot of end-to-end customer journeys from “press 1” to “How Can I Help You Today?” As you can imagine, operating the AI-powered CX for some of […]
Meet 7 different brands from our video roundtable who shared their different experiences with AI-powered virtual agents. Aarde @ TechStyle Fashion Group “When someone calls in, the first thing they hear is, “Thank you for calling JustFab, how may I help you?” They don’t have to say the word “shipping,” they don’t have to say […]
SmartAction lends it recently-released Rapid Response Virtual Agent to the toll-free coronavirus hotline launched by NFL QB Jameis Winston and Dr. Scott Kelley to help families get rapid responses to common questions, triage callers, and provide guidance for medical treatment and/or a coronavirus test. Los Angeles, CA – April 9, 2020 – SmartAction®, a leading […]
SmartAction is responding to the current crisis with a Rapid Response Virtual Agent that intercepts callers with a seamless channel switching experience to answer commonly asked questions and even screen callers to create an escalation path (e.g. COVID-19 triage questions for healthcare providers). Los Angeles, CA – April 01, 2020 – SmartAction®, a leading provider […]
Frictionless experiences with conversational AI are not created by accident, but meticulously crafted by expert designers who know exactly how humans interact best with machines. Fabletics leverages a Virtual Agent to interact with their customers every time you call them. Take a listen to the clip below and learn a few best practices from the […]
Leading provider of AI-powered Virtual Agents for omnichannel self-service posts its largest growth in sales bookings for the year. Los Angeles, CA – February 11, 2020 – SmartAction®, a leading provider of AI-powered Virtual Agents for contact centers, today announced that it closed 2019 with record growth driven by an 80 percent increase in sales […]
What a journey it’s been in the conversational artificial intelligence space. Over the past two years, while Google searches for “speech recognition” have fallen and queries for “artificial intelligence” have flatlined, searches for “conversational ai” are on an upward trajectory. According to Gartner’s 2019 Hype Cycle for Customer Service & Support Technologies, Virtual Customer Assistants […]
Frost & Sullivan awards Purchasing Power® for their AI-Powered Virtual Agent created in partnership with SmartAction® to enable conversational self-service for their customers. El Segundo, CA – November 19, 2019 – SmartAction, the top-rated virtual agent solution for contact centers, is pleased to announce its implementation with Purchasing Power was awarded the top honor in […]
Purchasing Power®, a large eCommerce company that enables employers to offer employee purchase programs, recently won the “Excellence in Self-service” award from Frost & Sullivan then followed that up with the Stevie Award for “Best Return on Customer Service Investment.” One year into their AI-powered virtual agent implementation with SmartAction, they took the stage at […]
Commentary by Mark Landry, Human Experience ActivistSeptember 10, 2019 Great design is just as important as the underlying technology in Conversational AI solutions. While it takes engineers to build AI solutions, it requires an artist to use it effectively. This is the role of a CX Designer, or as we refer to it at SmartAction, […]
Most contact centers have an over-reliance on live agents for even the most repetitive and rudimentary calls and chats. With cloud-based virtual agents, you can automate conversations your live agents are handling today without sacrificing an ounce of CX.
Request a demo and hear call samples from your industry!
You can view our privacy policy here.