Throughout my academic and personal life, I’ve learned the importance of reflection; it helps us to take a step back, see the big picture, and process experiences. This processing prepares us for future experiences. Reflection is an important aspect of business, as well, and as the year comes to a close, I wanted to reflect […]
The fear of Artificial Intelligence technology replacing the human workforce is old news. Chances are, you’ve never heard of rag-pickers, gandy dancers, or leech collectors- that’s because modern technology has eliminated the need for them. More recently, jobs like elevator operators and lamplighters are almost completely phased out. One study at the University of Oxford […]
PRESS RELEASE Held on November 18, 2015, the LABJ recognized SmartAction as one of the top, innovative companies in Los Angeles. LOS ANGELES, CA, (November 24, 2015) — SmartAction announced today that the company was recognized as a Nominee in the Sixth Annual Patrick Soon-Shiong Innovation Awards. The event was held on November 18, 2015, […]
PRESS RELEASE SmartAction Honored as “Best in Show” at Frost & Sullivan Executive MindXchange At the Customer Contact 2015, West event, SmartAction was recognized by all participants as the “Best in Show.” LOS ANGELES, CA, (October 26, 2015) — SmartAction announced today that the company was recognized as “Best in Show” at the 11th Annual […]
You may have seen the story that we retweeted the other day about the call center agent in New York who was suspended for answering phones using a robot voice. If not, you can check it out on the SmartAction Twitter. The story is certainly funny (though not for everyone – Mr. Dillon was suspended […]
Since joining the SmartAction team, I have come to notice just how much artificial intelligence is woven into our everyday lives. My 13-year-old son likes to brag to his nerdy gamer friends that I work for an artificial intelligence company, which seems to impress them and elevate my status as a “cool mom.” Being a […]
For many years, toll free numbers (i.e. 800 numbers) have afforded companies an attractive way to provide customer service over the phone. What made them so useful initially – customers being able to call your company for free – has continued to evolve. Call routing, business intelligence reporting, and integration with other call center software […]
PRESS RELEASE SmartAction Named a Most Promising Telecom Solution Provider of 2015 EL SEGUNDO, CA, (August 4, 2015) — SmartAction announced today that CIOReview, a leading technology magazine, has named SmartAction as one of the 20 Most Promising Telecom Solution Providers of 2015 in its annual publication. CIOReview’s second annual edition on Telecom Technology features […]
It’s not news that we live in a very customer-centric world. Just about every company has an objective to keep their customers happy. In order to meet that objective, they have to be willing to not only listen to their existing customers, but also make decisions by thinking like a customer. Thinking like the customer […]
On June 17-18, SmartAction participated in the 16th Annual Call Center Week, hosted by IQPC in Las Vegas, NV. Though we had attended before, this year’s event was a big stepping stone for us – new colors, rebranded materials, and the largest booth space available. I sat down with Steve Prodger, Senior Vice President of […]
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