As we enter into 2017, artificial intelligence leads the way from a tech perspective. With household names like Google and Amazon continuing to produce new iterations of AI technology, a recent article in Geek highlights how machine learning plays into the effectiveness and true power of AI. In the article, Google Translate offers a fine […]
Like many emerging technologies, voice biometrics has become a very publicized topic in customer service. According to the SANS Institute, voice biometrics analyzes the physical characteristics of your voice, a biological trait. It can be used in voice applications (phone, mobile app, etc.) to authenticate a person’s identity and control access to protected information. Voice […]
As the year comes to a close, it is time to get prepped for 2017. Gartner has predicted that artificial intelligence will be a top strategic technology trend for next year, so if it is technology you are unfamiliar with or intimidated by, it is time to take a deep breath and get acquainted! AI […]
“Siri do you love me?” A question asked in jest, with anticipation for the response that Apple’s complex virtual assistant provides. The answer is a snarky remark which solidifies Siri’s identity as a computer program and not a sentient being capable of such emotions as love. But what are the ramifications of blurring those lines? […]
On Wednesday, we announced that we had been recognized as one of the 500 Fastest Growing Tech Companies in 2016. It was the first time we landed on this list, and it represents the great success SmartAction has been experiencing. We are really excited about this award – maybe more excited than we’ve been for […]
PRESS RELEASE Attributes Significant Revenue Growth to Proven Expertise by a Trusted Team Across Multiple Verticals El Segundo, CA (November 16, 2016) — SmartAction today announced it ranked on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences, and energy tech companies in North America. SmartAction’s chief executive […]
Imagine that your call center has knowledge that a hypothetical customer, Bob, will call in one hour. How confident would you be in trying to accurately predict why Bob is calling? You have access to all of Bob’s demographic, historical, and transactional history with your company. Most times when we pose this question to clients […]
A popular song told us that “video killed the radio star” and explained how one form of media was ultimately eclipsed by a newer and more popular one. Many people view customer service this way, expecting newer channels to cannibalize the older ones. However, this does not seem to be happening. Rather than cannibalization, it […]
PRESS RELEASE SmartAction’s Intelligent Voice Automation (IVA®) enhances the voice self-service component of the inContact inCloud Ecosystem for the contact center. Los Angeles, CA (October 10, 2016) – Today, SmartAction announced its inCloud Ecosystem (iCE) partnership with contact center software leader inContact. SmartAction is the leader in artificial intelligence powered voice self-service and will help […]
PRESS RELEASE Intelligent Voice Automation (IVA®) has been specialized to serve medical device suppliers and manufacturers. LOS ANGELES, CA, (October 5, 2016) — Today, SmartAction released its Intelligent Voice Automation (IVA®) in Life Sciences solution. It encompasses a robust set of voice self-service applications and methodologies that are tailored for use by medical supplies distributors, […]
Most contact centers have an over-reliance on live agents for even the most repetitive and rudimentary calls and chats. With cloud-based virtual agents, you can automate conversations your live agents are handling today without sacrificing an ounce of CX.
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