When it comes to customer service, most people believe that good customer service means receiving timely assistance to resolve any issues that may arise with a product or service. However, there is a deeper definition of customer service that many people fail to consider, and that is the overall customer experience. To understand this better, […]
Why are contact centers waiting to implement AI? The challenge of delivering efficient and effective support while maintaining high customer satisfaction levels is a pressure most contact center managers understand. What is preventing you from introducing automation into your contact center? In this blog, I will help you overcome these concerns and familiarize you with […]
Expectations from customers to be available 24/7 on a variety of channels from voice to social media have driven communication with businesses to evolve beyond traditional interactions. Conversational AI has emerged as the bridge, enabling human-like conversations to help drive and solve customer queries. Today, conversational AI is everywhere. With lots of coverage and information […]
FORT WORTH, Texas, May 23, 2023 /PRNewswire/ — SmartAction, a top-tier AI platform provider specializing in advanced Intelligent Virtual Agents (IVA) and conversational AI solutions, is proud to announce the successful closing of a new round of funding. This latest funding round brings the current strategic growth capital amount to an impressive $38 million, signifying a […]
Conversational AI represents the future of voice assistants. Don’t believe us? Just ask The New York Times. In a March 15, 2023 article – “How Siri, Alexa and Google Assistant Lost the A.I. Race” – Times reporters Brian Chen, Nico Grant, and Karen Wise very effectively described the modern marketplace for voice assistants and where it’s […]
When it comes to customer service, businesses have a variety of tools at their disposal to make the process as smooth and efficient as possible. Two popular options are Interactive Voice Response (IVR) and Intelligent Virtual Agent (IVA). Each option has a role in customer service depending on what parts of the customer experience businesses […]
Most contact centers have an over-reliance on live agents for even the most repetitive and rudimentary calls and chats. With cloud-based virtual agents, you can automate conversations your live agents are handling today without sacrificing an ounce of CX.
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