AI Starter Kit by SmartAction

The AI Starter Kit is here to help you take your first steps on your path to finding the right AI solution for your business.

The comprehensive kit includes:

Conversational AI: Glossary (GUIDE): A complete dictionary of the most common conversational AI terms.
Generative AI vs Conversational AI: Explained (GUIDE): Learn the difference between the two technologies: their what they are, how they’re used, and their respective strengths and weaknesses.
Generative AI vs Conversational AI: Which is Right for My Business? (QUIZ): Discover if conversational AI and/or generative AI is right for your company.
Top 15 Contact Center KPIs You Should Be Tracking (GUIDE): Learn the top contact center KPIs and use the worksheet to track yours.
AI Readiness Tool (WORKSHEET): A complete checklist of what‘s needed to begin your AI journey.
Top 4 Call Types to Automate (GUIDE): Discover our top four recommended call types nearly every contact center should be automating with AI.
Vendor Scorecard (WORKSHEET): Vet potential AI providers with a worksheet featuring the top requirements you should demand from them.